Brand: Honeywell
Category: Other
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 8:15 p.m.
Refer to the Safety & Maintenance Guide and User Manual for warranty details.
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| No discharge of air. | Cord is not plugged in. | Make sure power cord is plugged in and the switch is ON. |
| Not Cooling / Unit is making noise. | Power is not ON. | Turn the unit ON by pressing the power button on the control panel or remote control. |
| Pump is not turned ON. | Turn on COOL function from remote or control panel. | |
| Low or no water in tank, when COOL is selected. | Refill water tank. | |
| Damaged Pump or Calcium deposits on blower. | Contact Customer Service Center. | |
| Excessive humidity in the room. | In cooling mode, the Air Cooler produces moisture as a result of evaporative cooling. This is normal. | The Air Cooler cools best in dry climates. If the ambient humidity level is high (60% or above), refrain from using the Air Cooler until ambient humidity is reduced. Make sure the window/doors are open and there is adequate cross-ventilation in the room so that the moisturized air can circulate better. Do not use the evaporative cooling function on days with high ambient humidity. |
| Odors. | When the Cooler is new. | When the unit is used for the first time, the Honeycomb Cooling Media will have an odor, which will dissipate within a few hours of initial use. |
| Algae or mold due to moist parts. In very damp conditions, algae may form. | Check the Honeycomb Cooling Media. If you see mold spots on the media or suspect an algae issue, remove and replace the Honeycomb Cooling Media. Contact the Customer Service Center for more information. Check water tank & other cooler parts. If you see mold spots or suspect an algae issue, use a damp cloth to wipe away the algae until all spots have disappeared. Make sure all parts are clean & dry before storage. Contact the Customer Service Center if problem persists. | |
| Remote control does not work. | Remote control batteries are old & used or inserted incorrectly in the battery compartment. | Replace with new batteries. Follow the polarity guide inside the battery compartment. |
| Damaged remote control. | If replacing new batteries in the correct position does not work, contact the Customer Service Center. | |
| The unit does not respond. | Damaged Control Panel on unit. | Try to activate the unit with the Remote Control. If the unit responds, then the Control Panel on the unit may be experiencing problems - contact the Customer Service Center. If neither the Remote Control or the Control Panel is working, contact the Customer Service Center. |
| The outdoor Air Cooler is wet from rain. | The Air Cooler was placed outdoors (this is only allowed for outdoor Air Cooler models) and soaked by heavy rain. | A small amount of rain on the unit is not a problem as long as the electrical plug and outlet are dry. If they are wet, DO NOT touch the unit or electrical plug/outlet. Switch off the master power for the outlet before unplugging the unit from the electrical outlet. Make sure all outlets and plugs are dry before use. The Air Cooler is designed to IPX4 product standards and not recommended to be placed outdoors during heavy rain conditions. Do not operate the Air Cooler when wet. Wait for the Air Cooler to dry before plugging in and turning on the unit again. |