Brand: Honeywell
Category: Printer
Document Type: Manual
Language: EN
Manual for MP Nova Mark II
Uploaded: Nov. 21, 2025, 7:54 p.m.
Manual Publish Date: 2016-01-01
Warranty Information
For warranty information, go to www.honeywellaidc.com and click Resources > Warranty.
Customer Support
If you need assistance installing or troubleshooting your product, contact us by using one of these methods:
- Knowledge Base: www.hsmknowledgebase.com
- Technical Support Portal: www.hsmsupportportal.com
- Telephone: www.honeywellaidc.com/locations
Product Service and Repair
Honeywell International Inc. provides service for all of its products through service centers throughout the world. To find your service center, go to www.honeywellaidc.com and select Support > Contact Support > Service and Repair. Contact your service center to obtain a Return Material Authorization number (RMA #) before you return the product.
Limited Warranty
For warranty information, go to www.honeywellaidc.com and click Resources > Warranty.
Send Feedback
Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Technical Communications department directly at [email protected].
Troubleshooting and error codes
| Symptom | Possible Cause | Corrective Action |
|---|---|---|
| Unacceptable print quality: | Dirty printhead | Clean the printhead (see "Printhead and Roller Cleaning" on page 52). |
| The temperature setting may be incorrect for the media being used | Use the software program or DPL commands adjust the Heat Setting and Print Speed. | |
| A mismatched incorrect ribbon/media combination is being used | Check the types being used. | |
| Faulty printhead | Replace it (see "Printhead and Roller Cleaning" on page 52) or call for service. | |
| The printer does not print or prints several labels at once: | The labels are incorrectly loaded | See the loading instructions on the inside cover of the printer. |
| The media is not calibrated | Calibrate it (see "Media Calibration” on page 42). | |
| The media sensor or sensor circuitry may be defective | Call for service. | |
| The ribbon does not advance (the paper advances, but ribbon does not): | The ribbon may be installed incorrectly | Ensure that the inked side of the ribbon faces the labels. With most ribbons this can be verified by rubbing paper against the ribbon; the ink should smudge the paper. Or, if using label stock, the sticky side of a label will pull off the ink. |
| A mismatched ribbon/paper combination is resulting in an insufficient amount of friction between paper and ribbon | Ensure that the correct type of ribbon is being used with the media. | |
| Skipping every other label (print quality is good, but every other label is skipped): | The label is formatted too close to the top edge of the label | Leave white space equal to 8-dot rows [about 0.5 mm (0.02 in.)] at the top of the label. |
| The media is not calibrated | Calibrate it (see "Media Calibration” on page 42). | |
| The media sensor or media sensor circuitry may be defective | Call for service. | |
| Unable to print rotations: | The characters are formatted outside the dimensions of the label | Check that the row/column values provide enough room for the height of the image being printed. |
| Light print on the right side of the label: | The printer's cover is not latched down | Latch it. |
| The printhead is not properly aligned | Call for service. | |
| Printer fails to power ON: | The AC wall outlet may be faulty | Try another outlet. |
| The power supply may be faulty | Call for service. | |
| Possible defective power switch | Call for service. | |
| Label advances 2.5-5.1 cm (1-2 in.) before a fault indication: | The ribbon may be incorrectly installed | Ensure that the inked side of the ribbon faces the labels. With most ribbons this can be verified by rubbing paper against the ribbon; the ink should smudge the paper. Or, if using label stock, the sticky side of a label will pull off the ink. |
| A mismatched ribbon/paper combination is resulting in an insufficient amount of friction between paper and ribbon | Ensure that the correct type of ribbon is being used with the media. | |
| Label advances 30.5 cm (12 in.) before a fault indication: | The media may not be properly loaded | Reload it (see "Insert Media” on page 18). When loading media ensure that the media hangers and media guides are against the media and that gaps or marks in the labels are in line with the media sensor. |
| The media sensor or media-sensor circuitry may be defective | Call for service. | |
| Labels move excessively from side to side during printing: | The media may not be properly loaded | Reload it (see "Insert Media” on page 18). When loading media ensure that the media hangers and media guides are against the media and that gaps or marks in the labels are in line with the media sensor. |