Brand: HP
Category: Computer
Document Type: Parts/Service
Language: EN
Available Languages: EN , ES
Parts/Service for 32s
Uploaded: Nov. 21, 2025, 7:27 p.m.
Manual Publish Date: 2021-03-01
Warranty Information
Warranty information is limited to express warranty statements accompanying products and services.
This guide provides information on spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more. It covers getting started, monitor features, parts catalog, removal and replacement procedures, power board, connector repair, function testing, and troubleshooting. Key sections include safety precautions, parts ordering, and detailed steps for component replacement and diagnostics.
Troubleshooting and error codes
| Problem | Possible Cause | Solutions |
|---|---|---|
| Screen is blank or video is flashing. | Power cord is disconnected. | Power cord is disconnected. |
| Monitor is off. | Press the front bezel Power button. NOTE: If pressing the Power button has no effect, press and hold the Power button for 10seconds to disable the Power button lockout feature. | |
| Image appears blurred, indistinct, or too dark. | Video cable is improperly connected. | Connect the video cable properly. See Connecting the cables for more information. |
| System is in sleep mode. | Press any key on the keyboard or move themouse to exit sleep mode. | |
| Video card is incompatible. | Open the OSD menu and select the Input Control menu. Set Auto-Switch Input to Off andmanually select the input. | |
| Brightness is too low. | Open the OSD menu and select Brightness toadjust the brightness scale as needed. | |
| Check Video Cable is displayed on screen. | Monitor video cable is disconnected. | Connect the appropriate video signal cable between the computer and monitor. Be surethat the computer power is off while you connect the video cable. |
| Input Signal Out of Range is displayed on screen. | Video resolution and/or refresh rate are set higher than what the monitor supports. | Change the settings to a supported setting. SeePreset display resolutions for more information. |
| The monitor is off but it did not seem to enter into sleep mode. | The monitor's power saving control is disabled. | Open the OSD menu and select Power Control > Auto-Sleep Mode and set auto-sleep to On. |
| OSD Lockout is displayed. | The monitor's OSD Lockout function is enabled. | Press and hold the Menu button on the frontbezel for 10 seconds to disable the OSD Lockout function. |
| Power Button Lockout is displayed. | The monitor's Power Button Lockout function is enabled. | Press and hold the Power button for 10 seconds to disable the Power Button Lockoutfunction. |