Brand: HP
Category: Computer
Document Type: Parts/Service
Language: EN
Parts/Service for E24 G5
Uploaded: Nov. 21, 2025, 7:10 p.m.
Manual Publish Date: 2022-11-01
Warranty Information
This manual does not contain warranty information.
This guide provides information on spare parts, removal and replacement of parts, diagnostic tests, and problem troubleshooting for the HP E24 G5 monitor. It details safety precautions, component identification, ordering procedures, and specific repair instructions for various parts, including the power board and connectors. The manual also includes a troubleshooting table to help resolve common issues.
Troubleshooting and error codes
| Problem | Possible cause | Solution |
|---|---|---|
| Screen is blank or video is flashing. | Power cord is disconnected. Monitor is turned off. |
Connect the power cord. Power the power button. NOTE: If pressing the Power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature. |
| Video cable is improperly connected. | Connect the video cable properly. | |
| System is in Auto-Sleep Mode. | Press any key on the keyboard or move the mouse toinactivate the screen blanking utility. | |
| Video card is incompatible. | Open the OSD menu and select the Input menu. Set Auto-Switch Input to Off and manually select the input. or Replace the video card or connect the video cable to one of the computer's on-board video sources. | |
| Image appears blurred, indistinct, or too dark. | Brightness is too low. | Open the OSD menu and select Brightness to adjust the brightness scale as needed. |
| Check Video Cable is displayed on screen. | Monitor video cable is disconnected. | Connect the appropriate video signal cable between the computer and monitor. Be sure that the computer power is off while you connect the video cable. |
| Input Signal Out of Range is displayed on screen. | Video resolution and/or refresh rate are set higher than what the monitor supports. | Change the settings to a supported setting. |
| The monitor does not enter into a low-power sleep state. | The monitor's power saving control is disabled. | Open the OSD menu and select Power, select Auto-Sleep Mode and set auto-sleep to On. |
| "OSD Lockout" is displayed. | The monitor's OSD lock function is enabled. | Press and hold the Left button for 10 seconds to disable the OSD lockout function |
| "Power Button Lockout" is displayed. | The monitor's power button lockout feature is enabled.. | Press and hold the Power button for 10 seconds to unlock the power button function |
| Monitor has trouble waking from Sleep mode | DisplayPort inputs: Set the DisplayPort hot-plug detection to Always Active. Power mode monitors: Set the hot-plug detection to Always Active to switch the monitor to Performance mode. |