Manual for StorageWorks DAT Tape Drives

Manual for StorageWorks DAT Tape Drives

Brand: HP

Category: Computer

Document Type: Manual

Language: EN

Uploaded: Nov. 21, 2025, 8:49 p.m.

Manual Publish Date: 2005-04-01

Warranty Information

Warranty information is not explicitly detailed in this section of the manual.

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  • Installation: Guides users through installing internal or external DAT tape drives, including driver installation on Windows and Linux, and connecting power and USB cables.
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  • Operation: Covers basic operation such as loading and unloading cartridges, and using the correct media.
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  • Troubleshooting: Provides guidance on diagnosing and resolving issues related to installation, cartridges, USB connections, and general problems. Includes specific sections on verifying USB installation and checking drivers.
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  • Diagnostic Tools: Recommends HP Library & Tape Tools for checking drive installation, troubleshooting, and firmware upgrades. Also mentions performance assessment tools.
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  • Replacement: Details the procedure for disconnecting and reconnecting an internal tape drive.
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Troubleshooting and error codes

Problem Possible Cause Solution
General Procedure System just installed Check installation guide, power/USB connections, USB 2.0 port usage, environmental conditions, drivers, and software.
Using new or old cartridges Check media type (DAT vs. DDS), write-protection, clean heads, try a different cartridge.
Drive moved recently / environment changed Check cables/connectors, clean heads, check environmental conditions, move to a suitable site.
New OS or backup software installed Consult computer/software manuals or a service engineer.
Verifying USB installation for optimum performance Check USB 2.0 port, ensure only device on USB hub, ensure hp_usbstor driver is used.
The cartridge is jammed Backup application unable to eject Press and hold Eject button for 15s or press three times in 5 mins. If regular issue, contact customer service.
Cartridge jammed after forced eject Contact customer service.
The drive will not accept the cartridge (or ejects it immediately) Damaged cartridge, expired cleaning cartridge, or drive fault Check power, correct media type, correct orientation, media damage, try new media, test with another DAT drive. Use HP Library & Tape Tools.
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