Brand: HP
Category: Networking
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for Elite USB-C Docking Station
Uploaded: April 20, 2026, 7:44 p.m.
Manual Publish Date: 2016-01-01
Warranty Information
The warranty statements accompany HP products and services and are set forth in express warranty statements.
This guide details the setup and use of the HP Elite USB-C Docking Station. It covers identifying components, connecting power and the computer, setting up software, configuring external monitors, and connecting various peripherals like networks, USB devices, and audio equipment. Troubleshooting common issues and specifications are also included.
Troubleshooting and error codes
| Problem | Possible cause | Solution |
|---|---|---|
| The power light is off. | The docking station is not connected to AC power. | Connect the power cord to the docking station and to an electrical outlet. |
| The ports or jacks on the docking station are not working. | The docking station is not connected to AC power. | Connect the power cord to the docking station and to an electrical outlet. |
| A USB port on the docking station is disabled. | The docking station is not connected to the computer correctly. | Disconnect the USB cable from the computer, and then reconnect it. |
| A USB port on the docking station is disabled. | The USB device attached to the port may not be compliant with the docking station power specifications and is using too much power. | Reset the port: 1. Disconnect the device that disabled the port. 2. Disconnect the power cord from the docking station, and then reconnect it. - or - Disconnect the docking station from the computer, and then reconnect it. |
| When the docking station is connected to the computer, both the WLAN and the LAN are connected. | Switching from the WLAN connection to the LAN connection is not supported. | Disable the WLAN connection: If you are using Windows 10: 1. Right-click Start, and then select Network Connections. 2. Right-click Wi-Fi, and then click Disable. If you are using Windows 8: 1. Move the pointer down from the upper-right corner of the screen, select Settings, and then select Change PC Settings. 2. Select Wireless, and be sure that your wireless device is set to Off. If you are using Windows 7: • Select Start, select Control Panel, select Hardware and Sound, and then select Windows Mobility Center. Click Turn wireless off. - or - Click the Show hidden icons arrow in the notification area, and then click the HP Connection Manager icon. In the HP Connection Manager window, click the WLAN power icon to turn it off. |
| Cannot uninstall DisplayLink core software using Uninstall in Windows 10 or Windows 8 or Uninstall a program in Windows 7. | Uninstall DisplayLink Core Software. This automatically uninstalls DisplayLink. In Windows 10 or Windows 8, use Uninstall. In Windows 7 or Vista, use Uninstall a program. |