Brand: HP
Category: Television
Document Type: Manual
Language: EN
Brand: HP
Category: Television
Document Type: Manual
Language: EN
Uploaded: Nov. 21, 2025, 8:55 p.m.
1 year, parts and labor warranty.
| Symptom | Remedy |
|---|---|
| I do not hear sound at power-on, even though there is an image. | Are the two speaker wires connected at the speaker and on the TV, and: Is the volume too low? Press the Volume button. Is mute turned on? Press the Mute button, or the Volume button. |
| I do not see an image at power-on. | Are the connections to the input signal source component correct? Double-check that the cables are properly inserted in the color-coded connectors. Is the input source powered on? Turn on the set-top box, DVD player, or other component you are trying to view. Is the correct input signal source selected? Press the Source button on the remote control and confirm the source is selected. Press the Menu button on the remote control or side of TV: If the OSD appears, check the cables to the input source and press the source button on the remote control or side of TV to choose the input source. If the OSD does not display, see the next symptom, “There is no power." Did the HP logo display when you turned on the TV? (TV must be in Standby Mode Low power to see the logo; refer to "Selecting the Standby Mode (Power Control)” on page 40.) If yes, check the cables to the input source and press the source button on the remote control or side of TV to choose the input source. If no, see the next symptom: “There is no power.” |
| There is no power. | Press the Power button on the remote control unit. If the indicator on the TV is off, press the Power button on the TV. Is the AC cord disconnected? Make sure both ends of the power cord are plugged in. Is there power coming from the outlet? Plug in a functional lamp or other electrical device into the same outlet as the TV to make sure there is power coming from the outlet. If using a power strip, make sure it is turned on. |
| The unit cannot be operated. | External influences such as lightning and static electricity may cause improper operation. In this case, operate the unit after first turning on the power of the TV or unplugging the AC cord and replugging it in after 1 or 2 minutes. |
| The color is strange, faded, or misaligned. | Adjust the picture tone. Is the room too bright? The picture may look dark in a room that is too bright. Check the input signal setting. If watching a component device, make sure the red, blue, and green cables are fully inserted into the proper connectors on both ends. Is the sleep timer set? Check the power control settings. The unit's internal temperature has increased. Remove any objects blocking the vent, or clean the vent. |
| The power suddenly turned off. | Is the sleep timer set? Check the power control settings. The unit's internal temperature has increased. Remove any objects blocking the vent, or clean the vent. |
| I get a poor picture with video signal input. | Check the following: Improper control setting. Local interference. Cable interconnections. Adjust picture control as needed. Try another location for the TV. Be sure that all connections are secure. |
| There is no picture or a blue screen, and I have an external device controlling the TV. | Press the Source button on the remote control and confirm the source is selected. Verify that the external device or PC power is turned on. Check to see whether the source component is connected. Check the power management function. Is it in standby mode? Connect the source to the TV. Operate the external device or PC (move the mouse, or press a key). |
| The picture, with a component input source connected, is too red, blue, or green, or has black that is too black or washed out. | Check to make sure each cable is plugged into the correct color-coded connector on the TV conncectors and input source connectors. Make sure the cables are plugged in all the way. When the picture black looks too black, open the OSD, select the Picture/Settings menu, and set the Black Level to IRE0; when the picture black looks washed out, set Black Level to IRE7.5. See "Adjusting the AV picture image” on page 29. |
| Part of my picture is cut off, or the picture is not centered. | Check the position adjustment settings, and adjust the screen settings accordingly. |
| My picture image is too large or too small. | Press the Aspect button on the remote control to select a different picture image size. |
| My picture is unstable. | Verify that the external device or PC resolution setting is correct. Adjust to the appropriate resolution. |
| An afterimage appears on the screen. | A fixed picture, such as a logo, video game, or computer image, can cause a permanent afterimage to appear on the plasma TV screen. This product is not designed to display fixed images for extended periods of time. Minor occurrences of afterimage may be reduced by running the White Wash option in the OSD System Menu; see "Using White Wash" on page 40. |
| The remote control does not work. | Check the following, and try the proposed solution: Batteries are inserted with polarity aligned. Make sure the remote control batteries are fresh. If they are worn out, replace the batteries with new batteries. Make sure the remote control is within correct operating range. Make sure the remote sensor window is not under too much light, direct sunlight, or strong artificial light. Make sure there are no obstacles; check that there is nothing between the remote control and the sensor window on the display. Make sure the remote control is aimed at your TV and is not farther than 16.4 feet (5 meters) away. |
| The remote control does not control other home entertainment equipment. | This is not a universal remote control. It only works with your HP television. |
| My universal remote control does not find an HP TV code. | When you want to program a universal remote control to operate your HP TV, if HP is not listed in the supported brand codes, use a Philips TV code. The HP remote control transmits Philips-licensed remote control codes. After programming your universal remote control with a Philips TV code, it can operate your HP TV functions for: volume, mute, power, and input source. |