Brand: HP
Category: Television
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 7:10 p.m.
1 year for parts and labor.
| Symptom | Solution |
|---|---|
| No sound, but picture visible when TV turns on. | Check speaker cables; adjust volume; check Mute setting. |
| No picture when TV turns on. | Verify input source connections; ensure input source is on; select correct input source. |
| The unit does not turn on. | Check remote control and TV power buttons; ensure power cord is connected; test the power outlet. |
| The unit does not function. | External influences (lightning, static) may cause issues; try unplugging and replugging the power cord. |
| Colors are strange, faded, or misaligned. | Adjust picture tone; check room illumination; verify input signal adjustment; ensure component cables are correctly inserted. |
| The unit turns off suddenly. | Check power control settings (timer); check internal temperature and ventilation. |
| Picture quality of video is poor. | Adjust controls; check cable connections; ensure correct source is selected; test external device. |
| No picture or blue screen with an external device. | Verify source selection; ensure external device is on; check cable connections; check power management settings. |
| Picture with connected component input is too red, blue, or green, or too dark/light. | Ensure component cables are correctly connected to matching color connectors on both TV and input source. |
| Part of the picture is cut off or not centered. | Check picture position settings. |
| Image is too large or too small. | Use the Aspect button to select photo size. |
| Picture is unstable. | Verify external device or PC resolution setting. |
| A retained image appears on the screen. | This is not designed for static images; use "Screen Wash" function for minor cases. |
| Remote control does not work. | Check batteries, alignment, and range; ensure no excessive light or obstacles are present. |
| Remote control does not operate other entertainment equipment. | This is for the HP TV only. |
| My universal remote control does not find an HP TV code. | Use the Philips TV code as HP uses Philips remote codes under license. |