Brand: HP
Category: Television
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 7:36 p.m.
HP Total Care includes 24x7 telephone assistance and one full year of free in-home service.
| Symptom | Solution |
|---|---|
| No sound, but image is visible | Check volume, mute setting, and speaker settings in OSD. |
| No sound from HDMI/DVD device | Verify HDMI audio is in PCM format. Note: TV does not support Dolby Digital over HDMI. |
| No image when turning on TV | Check connections, power of external device, input source selection, and cable seating. |
| Unit does not turn on | Press power button on remote or TV. Ensure power cord is connected. Check outlet functionality. |
| Unit not functioning | External influences like lightning or static may cause issues. Try powering off/on or unplugging/replugging. |
| Colors are strange, faded, or misaligned | Adjust picture tone, check room brightness, verify input signal, and ensure component cables are correctly connected. |
| Unit suddenly turns off | Check for a timed shutoff. Overheating may occur; remove obstructions from vents or clean them. |