Brand: JVC
Category: Camcorder
Document Type: Manual
Language: EN
Manual for GZ-HM960/GZ-HM860
Uploaded: Aug. 10, 2025, 12:37 a.m.
- Charging: Refer to animation on Detailed User Guide.
- Recording: Refer to animation on Detailed User Guide.
- Playback: Refer to animation on Detailed User Guide.
- Shooting Tips:
- Basic Way to Hold a Camcorder: Stand with feet shoulder-width apart, hold camcorder with right hand, support with left hand on LCD monitor.
- Squatting and Shooting: Kneel on left knee, right foot on ground, right elbow on right knee, support with left hand on LCD monitor.
- Extending Your Hands to Shoot: Extend hand upwards to capture subjects hidden behind crowds.
- Panning: Rotate body smoothly while keeping camcorder stable.
Troubleshooting and error codes
| Error Message? | Details |
|---|---|
| SET DATE/TIME! | Connect the AC adapter, charge the battery for more than 24 hours and set the clock. (If the message still appears, the clock battery is exhausted. Consult your nearest JVC dealer.) "Clock Setting" (p. 20) |
| COMMUNICATION ERROR | Reconnect the USB cable. Turn off this unit and the devices connected to it, and turn them on again. Reattach the battery pack. |
| FORMAT ERROR! | Check the operating procedure, and perform once again. "FORMAT BUILT-IN MEM." (p. 154) Turn off and on this unit again. |
| DATA DELETION ERROR | Check the operating procedure, and perform once again. "ERASE ALL DATA" (p. 155) Turn off and on this unit again. |
| ERROR IN BUILT-IN MEMORY! | Turn off and on this unit again. If the above does not solve the problem, back up your files and execute "FORMAT BUILT-IN MEM." in the "COMMON" menu. (All data will be deleted.) "FORMAT BUILT-IN MEM." (p. 154) |
| MEMORY CARD ERROR! | Turn off and on this unit again. Remove the AC adapter and battery pack, then remove and re-insert the SD card. Remove any dirt from the SD card terminals. If the above does not solve the problem, back up your files and execute "FORMAT SD CARD" in the "COMMON" menu. (All data will be deleted.) "FORMAT SD CARD" (p. 155) |
| NOT FORMATTED | Select "OK", then select "YES" on the "DO YOU WANT TO FORMAT?" screen. |
| RECORDING FAILURE | Turn off and on this unit again. |
| CANNOT TAKE MORE STILL IMAGES AT THE MOMENT | Stop video recording before taking still images. (If the SD card is removed and inserted during video recording, still images cannot be recorded.) |
| PLAYBACK FAILED | Remove and re-insert the SD card. "Inserting an SD Card" (p. 16) Remove any dirt from the SD card terminals. Insert the SD card before turning on the power. Do not subject this unit to any strong impact or vibration. |
| VIDEO MANAGEMENT FILE IS DAMAGED, RECOVERY IS REQUIRED TO RECORD/PLAYBACK, RECOVER? | Select "OK" to restore. (Videos that cannot be restored will not be displayed on the index screen, but you may be able to play them back using "PLAYBACK OTHER FILE" in the menu.) "Playing a Video with Defective Management Information" (p. 76) |
| UNSUPPORTED FILE! | Use files recorded with this unit. (Files recorded with other devices may not be playable.) |
| THIS FILE IS PROTECTED | Switch off the "PROTECT/CANCEL" function in the "EDIT" menu. "Protecting Files" (p. 86) |
| CHECK CARD'S WRITE PROTECTION SWITCH | Set the write protect switch of the SD card to off. |
| INSUFFICIENT AVAILABLE SPACE | Delete files, or move files to a computer or other devices. Replace the SD card with a new one. Seamless videos cannot be combined if there is not enough free space in the built-in memory or SD card. Check the amount of remaining free space before combining. |
| MAXIMUM QUANTITY RECORDING FOLDERS/ FILES HAS BEEN REACHED | ① Move the files or folders to a computer or other device. (Back up your files.) ② Select "FILE + MANAGEMENT NO" in "FORMAT BUILT-IN MEM." or "FORMAT SD CARD" of the media settings menu. (All data on the built-in memory or SD card will be deleted.) |
| SCENE QUANTITY EXCEEDED LIMIT | ① Move the files or folders to a computer or other device. (Back up your files.) ② Select "FILE + MANAGEMENT NO" in "FORMAT BUILT-IN MEM." or "FORMAT SD CARD" of the media settings menu. (All data on the built-in memory or SD card will be deleted.) |
| NUMBER OF FOLDERS OVERFLOW | ① Move the files or folders to a computer or other device. (Back up your files.) ② Select "FILE + MANAGEMENT NO" in "FORMAT BUILT-IN MEM." or "FORMAT SD CARD" of the media settings menu. (All data on the built-in memory or SD card will be deleted.) |
| FILE QUANTITY LIMIT EXCEEDED | ① Move the files or folders to a computer or other device. (Back up your files.) ② Select "FILE + MANAGEMENT NO" in "FORMAT BUILT-IN MEM." or "FORMAT SD CARD" of the media settings menu. (All data on the built-in memory or SD card will be deleted.) |
| NO FILES | Change the setting of "REC MEDIA FOR IMAGE" or "REC MEDIA FOR VIDEO" in the "COMMON" menu, and check that files are not recorded to the other media. "REC MEDIA FOR VIDEO" (p. 145) "REC MEDIA FOR IMAGE" (p. 145) |
| RECORDING CANCELLED | Set "REC MEDIA FOR VIDEO" to "SD", then record to an SD card. "REC MEDIA FOR VIDEO" (p. 145) Turn off and on this unit again. Protect the unit from vibration and shock. |
| POWER IS OFF, OR USB DEVICE IS UNSUPPORTED | Turn on the power of the connected USB device. Connect the AC adapter to the DVD writer. |
| INSERT DISC/CHANGE DISC | Open the tray of the DVD writer or external Blu-ray drive, check and reset the BD/DVD, then close the tray. Replace the disc in the DVD writer or external Blu-ray drive. |
| UNABLE TO COMMUNICATE WITH THE Bluetooth DEVICE | Make sure that there are no obstacles between the Bluetooth-compliant device and the camcorder. "Improving the Communication" (p. 24) Check the registered device and register again. "Registering a Bluetooth-compliant Device" (p. 25) Refer to the instruction manual of the connected device. |