Brand: JVC
Category: Camcorder
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 7:10 p.m.
No specific warranty period information found in the provided pages.
| Problem | Cause | Action |
|---|---|---|
| Power does not turn on. | The AC adapter is not properly connected. | Check whether the AC adapter is properly connected. |
| There is problem in the connection with the PoE+ (IEEE802.3at Type2) power supply device. | • Check whether connection is established using a PoE+ (IEEE802.3at Type2) power supply device and a LAN cable of Category 5e or higher. • For some PoE+ power supply devices (such as a hub), power will not be supplied when the number of PoE+ terminals connected exceeds the limit of the total electrical power that can be supplied. For more information, please refer to the instruction manual of the PoE+ power supply device. • Check whether the LAN cable is properly connected and whether the cables are disconnected. |
|
| Unable to operate the infrared remote control unit. | The power was turned on again immediately after it was turned off. | Wait for an interval of at least 5 seconds before turning on the power again. |
| The battery of the infrared remote control unit is not functioning properly. | Check whether there is remaining battery power and whether the battery is loaded in the correct orientation. | |
| IR ID is not correctly configured. | Configure IR ID correctly. | |
| The adjustable pan/tilt range is narrow. | There are strong light sources such as a fluorescent light in the surrounding. | Install the camera at a position that is away from light sources such as a fluorescent light. |
| The pan/tilt limit setting is enabled. | Check the settings in [Pan Right Limit], [Pan Left Limit], [Tilt Up Limit] and [Tilt Down Limit]. | |
| Pan/tilt operation moves in the opposite direction. | The method for installing the camera does not match the standing installation settings. | Check whether the standing installation settings are correctly selected. |
| The video images are upside down. | The method for installing the camera does not match the standing installation settings. | Check whether the standing installation settings are correctly selected. |
| Unable to operate the controller and web browser screen. | The LAN cable is not properly connected. | Check whether the LAN cable (Category 5e or higher) is properly connected. |
| The IP address is not correctly configured. | • Check whether the IP address setting is correct. • Configure a different network address (network segment) for the LAN terminal and USB terminal. |
|
| [Web Access] in the menu has been set to "Off". | If you are unable to operate via a web browser, set [Web Access] in the menu to "On". | |
| The DIP switches at the bottom surface of this unit are not correctly configured. | If you are unable to operate using a controller, check the settings of the DIP switches at the bottom surface of this unit. |