Brand: KENWOOD
Category: Audio System
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for DMX709S
Uploaded: Nov. 21, 2025, 8:56 p.m.
Warranty Information
Refer to the warranty card for details on your Kenwood product's warranty.
Basic Operations
- Power On/Off: Press and hold the HOME button to turn the unit on or off.
- Home Screen: Press the HOME button to display the Home screen.
- Volume Adjustment: Use the VOL +/- buttons to adjust volume. Holding VOL ▲ can increase volume to level 15.
- Screen Adjustment: Access various settings like brightness, contrast, and color through the "Screen Adjustment" screen.
- Bluetooth Pairing: Connect Bluetooth devices by following the on-screen prompts for SSP or PIN code pairing.
- USB Connection: Connect iPhones or Android devices via USB for app functionality and media playback.
- Apps (Apple CarPlay/Android Auto): Use your smartphone apps on the unit's screen.
- USB Mirroring: Display and operate your Android device screen on the unit.
Troubleshooting
- Bluetooth Issues: Delete unused devices, check connection errors, and ensure Bluetooth is enabled on both devices.
- App Issues: Verify device compatibility, proper connection, and correct settings for Apple CarPlay, Android Auto, and USB Mirroring.
- Sound Issues: Adjust volume settings and check source connections.
- No File/Reading Errors (USB): Ensure correct file types are selected and files are copied correctly.
- Radio/HD Radio/HDMI/AV-IN/Camera Issues: Check connections, settings, and ensure devices are powered on.
- SiriusXM Issues: Verify antenna connection and subscription status.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| The Bluetooth connection between the Bluetooth device and the unit is unstable. | → Delete the unused registered Bluetooth device from the unit (page 10). |
| "Connection Error" appears. | → The device is registered but the connection has failed. Connect the registered device using the <Device List> screen (page 8). |
| "Please Wait..." appears. | → The unit is preparing to use the Bluetooth function. If the message does not disappear, turn off and turn on the unit, then connect the device again. |
| "Initialize Error" appears. | → The unit has failed to initialize the Bluetooth module. Try the operation again. |
| [Apple CarPlay] is not highlighted on the source/option selection screen. | → Check the version of the connected iPhone–whether it is compatible with Apple CarPlay. → Check the iPhone is connected properly for Apple CarPlay. You can check the connection referring to the <Device List> screen. |
| Sound is too loud or small while using Apple CarPlay. | → Adjust <Guidance/Voice Recognition Volume>, <Phone Incoming Volume>, <Phone Calling/ Talking Volume> or <Media Volume> for <Apple CarPlay> (page 11). |
| [Android Auto] is not highlighted on the source/option selection screen. | → Check whether [Android Auto] is selected in the <Android Mode Select> (page 50). → Check the version of the connected Android device–whether it is compatible with Android Auto. → Check the Android device is connected properly for Android Auto. You can check the connection referring to the <Device List> screen. |
| Sound is too loud or small while using Android Auto. | → Adjust <Guidance/Voice Recognition Volume>, <Phone Incoming Volume>, <Phone Calling/ Talking Volume> or <Media Volume> for <Android Auto> (page 11). |
| [USB Mirroring] is not highlighted on the source/option selection screen. | → Check whether [Mirroring for Android] is selected in the <Android Mode Select> (page 50). → Check the version of the connected Android device–whether it is compatible with USB Mirroring. → Check the Android device is connected properly for USB Mirroring. You can check the connection refering to the <Device List> screen. → Check KENWOOD's Mirroring OA App is activated on Android device. |
| USB Mirroring is deactivated. | → When you start Apple CarPlay, USB Mirroring is deactivated. |
| No sounds from Android device come out of the speakers. | → Check the Android device is connected properly with Bluetooth. |
| "No File" appears. (USB) | → The loaded USB does not contains any file of the selected type (audio/video/photo). Select the correct file type or replace the USB. |
| "Reading" does not disappear from the screen. (USB) | → Turn the power off and on again. |
| While playing a file, sound is sometimes interrupted. (USB) | → The tracks are not properly copied into the USB device. Copy the files again, and try again. |
| Files are not played back as you have intended them to play. (USB) | → Playback order may differ from the one played back using other players. |
| The source does not change to [USB] when you connect a USB device while listening to another source or "USB Device Error" appears when you connect a USB device. | → The USB port is drawing more power than the design limit. → Turn the power off and unplug the USB device. Then, turn on the power and reattach the USB device. → If the above does not solve the problem, turn the power off and on before replacing with another USB device. |
| Sound quality changes when receiving HD Radio stations. (for DMX709S) | → Fix the <Receive Mode> setting either [Digital] or [Analog] (page 22). |
| No sound can be heard. (for DMX709S) | → The <Receive Mode> setting is not appropriate. Select the appropriate mode – [Digital], [Analog]. or [Auto] (page 22). |
| AME automatic presetting does not work. (for DMX7709S) | → Store stations manually (page 26). |
| Static noise while listening to the radio. | → Connect the antenna firmly. |
| No picture appears on the screen. (HDMI) | While driving, no video is shown. You can only listen to the sounds. → Turn on the HDMI device if it is not on. → Connect the HDMI device correctly. |
| No picture appears on the screen. (AV-IN) | While driving, no video is shown. You can only listen to the sounds. → Select [AV-IN] for <AV Input> setting (page 49). → Turn on the external component if it is not on. → Connect the external component correctly. |
| No picture appears on the screen. (Cameras) | → Connect the camera correctly. Picture from the camera connected to the AV-IN terminal is not displayed on the screen. → Select [Camera] for <AV Input> setting (page 49). |
| "SXM No Signal" appears. (SiriusXM Satellite Radio) | → Make sure the antenna of the SiriusXM Connect Vehicle Tuner is mounted outside the car. Move the car to an area with a clear view of the sky. |
| "SXM Check Antenna" appears. (SiriusXM Satellite Radio) | → Check the antenna connection of the SiriusXM Connect Vehicle Tuner, and make sure the antenna is firmly attached to the tuner. → Check whether the antenna cable of the SiriusXM Connect Vehicle Tuner is bent or broken. If it is damaged, replace the whole antenna unit. |
| "SXM Check Tuner" appears. | Make sure the SiriusXM Connect Vehicle Tuner is connected to the unit. |
| "SXM Chan Unavailable" appears. | (Appears on the screen for about 5 seconds, then returns to the previous channel): → The selected channel is no longer available. Select another channel or continue listening to the previous channel. |
| "SXM Ch Unsubscribed" appears. | (Appears on the screen for about 5 seconds, then returns to the previous channel) → The selected channel is not part of your current subscription plan. Call 1-866-635-2349 (USA) or 1-888-539-7474 (Canada) to subscribe. |
| "SXM Subscription Updated – Press Return to Continue" appears. | → Your subscription has been updated. Press the appropriate button to continue. |
| "SXM Channel Locked” appears. | → The selected channel has been locked by the parental controls. Enter the parental lock code when you are asked. |
| "SXM Incorrect Lock Code" appears. | → You have entered an incorrect lock code. Enter the correct parental lock code. |
| Phone is disconnected. (Bluetooth hands-free phone) | → When iPhone for Apple CarPlay or Android Auto device is connected, the currently connected Bluetooth device is disconnected. Use Apple CarPlay or Android Auto screen for phone. |
| Phone sound quality is poor. Echo or noise occurs. (Bluetooth hands-free phone) | → Reduce the distance between the unit and the Bluetooth mobile phone. → Move the car to a place where you can get a better signal reception. → Adjust the sound quality using <Microphone Level>, <Echo Cancel Level>, <Noise Reduction Level> (page 11). |
| The unit does not respond when you try to copy the phone book to the unit. (Bluetooth hands-free phone) | → You may have tried to copy the same entries (as stored) to the unit. |
| "No Data" appears. (Bluetooth hands-free phone) | → No phone book data is contained in the connected Bluetooth phone. |
| "Dial Error" appears. | → Dialing has failed. Try the operation again. |
| "Hung Up Error" appears. | → The call has not ended yet. Park your car, and use the connected mobile phone to end the call. |
| "Pick Up Error" appears. | → The unit has failed to receive a call. |
| Bluetooth audio played is disconnected. | → When iPhone for Apple CarPlay or Android Auto device is connected, the currently connected Bluetooth device is disconnected. |
| The sound is interrupted or skipped while using a Bluetooth audio player. | → Reduce the distance between the unit and the Bluetooth audio player. Disconnect the device connected for Bluetooth phone if any. → Turn off, then turn on the unit. (When the sound is not yet restored) connect the player again. |
| The connected audio player cannot be controlled. | → Check whether the connected audio player supports AVRCP (Audio/Video Remote Control Profile). |