Brand: KENWOOD
Category: Audio System
Document Type: Manual
Language: EN
Manual for DMX809S
Uploaded: Nov. 21, 2025, 8:39 p.m.
Warranty Information
Record your serial number on the warranty card for your records.
- Power Operations: Turn the unit ON by pressing the HOME button. Turn OFF by holding the HOME button. Put the unit in STANDBY from the source/option selection screen.
- Screen Control: Turn the screen ON by touching it. Turn the screen OFF by holding the DISP OFF button on the monitor panel or selecting it from the pop-up menu.
- Volume Adjustment: Adjust volume using the VOL buttons. Holding VOL ▲ increases volume to level 15 when below it.
- Sound Attenuation: Use the sound attenuating key on the source control screen.
- Initial Settings: Perform initial setup including Demonstration, Language, Camera settings, and Date/Clock.
- Connections: Connect iPhone or Android devices via USB for Apple CarPlay, Android Auto, or USB Mirroring. Bluetooth connection is also available for phones and audio players. SiriusXM, HDMI, and AV-IN devices can also be connected.
- Apps: Use Apple CarPlay for iPhone and Android Auto/USB Mirroring for Android devices.
- USB Playback: Play audio, video, and photo files from a USB device. Search functions are available.
Troubleshooting and error codes
| Symptom | Troubleshooting Steps |
|---|---|
| No sound comes out of the speakers. | Adjust the volume to the optimum level. |
| Check the cords and connections. | |
| No picture is displayed on the screen. | Turn on the screen (page 4). |
| The unit does not work at all. | Initialize the unit (page 51). |
| The remote controller does not work. | Replace the battery. |
| "No Signal"/"No Video Signal" appears. | Start playback on the external component connected to this unit. |
| Check the cords and connections. | |
| Signal input is too weak. | |
| "Miswiring DC Offset Error”/“Warning DC Offset Error" appears. | A speaker cord has shorted or has come into contact with the car chassis. Wire or insulate the speaker cord as appropriate, turn the ignition switch off then on. |
| "Parking off" appears. | No playback picture is shown when the parking brake is not engaged. |
| The Bluetooth device does not detect this unit. | Turn off, then turn on the Bluetooth device. |
| Turn off, then turn on this unit. | |
| This unit does not pair with the Bluetooth device. | If the device is connected via USB cable, disconnect it, and retry. |
| Turn off, then turn on the Bluetooth device. | |
| The device is disconnected automatically or the device cannot be connected. | When iPhone compatible with Apple CarPlay is connected to the USB terminal, it cannot be connected via Bluetooth. Use the phone and audio player function on the Apple CarPlay screen. |
| When an Android device compatible with Android Auto is connected to the USB terminal, the device is connected via Bluetooth automatically, and the Bluetooth mobile phone currently connected is disconnected. | |
| The Bluetooth connection between the Bluetooth device and the unit is unstable. | Delete the unused registered Bluetooth device from the unit (page 10). |
| "Connection Error" appears. | The device is registered but the connection has failed. Connect the registered device using the <Device List> screen (page 9). |
| "Please Wait..." appears. | The unit is preparing to use the Bluetooth function. |
| If the message does not disappear, turn off and turn on the unit, then connect the device again. | |
| "Initialize Error" appears. | The unit has failed to initialize the Bluetooth module. Try the operation again. |
| Wi-Fi connection iPhone for Apple CarPlay or Android device for Android Auto cannot be connected wirelessly, but the confirmation screen appears. | When the HDMI is activated, Wi-Fi cannot be used. |
| To use Wi-Fi, touch [SETUP] on the confirmation screen (the <Wireless/HDMI SETUP> screen is displayed), and then activate Wi-Fi (page 51). | |
| Apps: Apple CarPlay: [Apple CarPlay] is not highlighted on the source/option selection screen. | Check the version of the connected iPhone-whether it is compatible with Apple CarPlay. |
| Check the iPhone is connected properly for Apple CarPlay. You can check the connection referring to the <Device List> screen. | |
| Sound is too loud or small while using Apple CarPlay. | |
| Adjust <Guidance/Voice Recognition Volume>, <Phone Incoming Volume>, <Phone Calling/Talking Volume> or <Media Volume> for <Apple CarPlay> (page 12). | |
| The Home screen appears while using Apple CarPlay. | Wi-Fi is disconnected. |
| Apps: Android Auto: [Android Auto] is not highlighted on the source/option selection screen. | Check whether [Android Auto] is selected in the <Android Mode Select> (page 50). |
| Check the version of the connected Android device-whether it is compatible with Android Auto. | |
| Check the Android device is connected properly for Android Auto. You can check the connection referring to the <Device List> screen. | |
| The Home screen appears while using Android Auto. | |
| Wi-Fi is disconnected. | |
| Sound is too loud or small while using Android Auto. | Adjust <Guidance/Voice Recognition Volume>, <Phone Incoming Volume>, <Phone Calling/Talking Volume> or <Media Volume> for <Android Auto> (page 12). |
| Android Auto is deactivated. | When you start Apple CarPlay, Android Auto is deactivated. |
| Apps: USB Mirroring: [USB Mirroring] is not highlighted on the source/option selection screen. | Check whether [Mirroring for Android] is selected in the <Android Mode Select> (page 50). |
| Check the version of the connected Android device-whether it is compatible with USB Mirroring. | |
| Check the Android device is connected properly for USB Mirroring. You can check the connection referring to the <Device List> screen. | |
| Check KENWOOD's Mirroring OA App is activated on Android device. | |
| USB Mirroring is deactivated. | When you start Apple CarPlay, USB Mirroring is deactivated. |
| No sounds from Android device come out of the speakers. | Check the Android device is connected properly with Bluetooth. |
| USB "No File" appears. | The loaded USB does not contain any file of the selected type (audio/video/photo). Select the correct file type or replace the USB. |
| "Reading" does not disappear from the screen. | |
| Turn the power off and on again. | |
| While playing a file, sound is sometimes interrupted. | The tracks are not properly copied into the USB device. Copy the files again, and try again. |
| Files are not played back as you have intended them to play. | |
| Playback order may differ from the one played back using other players. | |
| The source does not change to [USB] when you connect a USB device while listening to another source or "USB Device Error" appears when you connect a USB device. | The USB port is drawing more power than the design limit. |
| Turn the power off and unplug the USB device. Then, turn on the power and reattach the USB device. | |
| If the above does not solve the problem, turn the power off and on before replacing with another USB device. | |
| HD Radio (for DMX809S) Sound quality changes when receiving HD Radio stations. | Fix the <Receive Mode> setting either [Digital] or [Analog] (page 23). |
| No sound can be heard. | |
| The <Receive Mode> setting is not appropriate. Select the appropriate mode – [Digital], [Analog]. or [Auto] (page 23). | |
| Radio (for DMX8709S) AME automatic presetting does not work. | Store stations manually (page 26). |
| Static noise while listening to the radio. | Connect the antenna firmly. |
| HDMI HDMI device connected to the HDMI terminal cannot be used. | This is normal when [Wi-Fi] is selected for the <Wireless/HDMI SETUP> setting (page 51). |
| Select [HDMI] to use the HDMI device. | |
| No picture appears on the screen. While driving, no video is shown. You can only listen to the sounds. | |
| Turn on the HDMI device if it is not on. Connect the HDMI device correctly. | |
| AV-IN No picture appears on the screen. While driving, no video is shown. You can only listen to the sounds. | Select [AV-IN] for <AV Input> setting (page 49). |
| Turn on the external component if it is not on. | |
| Connect the external component correctly. | |
| Cameras No picture appears on the screen. | Connect the camera correctly. |
| Picture from the camera connected to the AV-IN terminal is not displayed on the screen. | |
| Select [Camera] for <AV Input> setting (page 49). | |
| SiriusXM Satellite Radio "SXM No Signal" appears. | Make sure the antenna of the SiriusXM Connect Vehicle Tuner is mounted outside the car. Move the car to an area with a clear view of the sky. |
| "SXM Check Antenna" appears. | |
| Check the antenna connection of the SiriusXM Connect Vehicle Tuner, and make sure the antenna is firmly attached to the tuner. | |
| Check whether the antenna cable of the SiriusXM Connect Vehicle Tuner is bent or broken. If it is damaged, replace the whole antenna unit. | |
| "SXM Check Tuner" appears. | Make sure the SiriusXM Connect Vehicle Tuner is connected to the unit. |
| "SXM Chan Unavailable" appears. (Appears on the screen for about 5 seconds, then returns to the previous channel): | The selected channel is no longer available. Select another channel or continue listening to the previous channel. |
| "SXM Ch Unsubscribed" appears. (Appears on the screen for about 5 seconds, then returns to the previous channel) | The selected channel is not part of your current subscription plan. Call 1-866-635-2349 (USA) or 1-888-539-7474 (Canada) to subscribe. |
| "SXM Subscription Updated – Press Return to Continue" appears. | Your subscription has been updated. Press the appropriate button to continue. |
| "SXM Channel Locked” appears. | The selected channel has been locked by the parental controls. Enter the parental lock code when you are asked. |
| "SXM Incorrect Lock Code" appears. | You have entered an incorrect lock code. Enter the correct parental lock code. |
| Bluetooth hands-free phone Phone is disconnected. | When iPhone for Apple CarPlay or Android Auto device is connected, the currently connected Bluetooth device is disconnected. Use Apple CarPlay or Android Auto screen for phone. |
| Phone sound quality is poor. Echo or noise occurs. | |
| Reduce the distance between the unit and the Bluetooth mobile phone. Move the car to a place where you can get a better signal reception. Adjust the sound quality using <Microphone Level>, <Echo Cancel Level>, <Noise Reduction Level> (page 12). | |
| The unit does not respond when you try to copy the phone book to the unit. | |
| You may have tried to copy the same entries (as stored) to the unit. | |
| "No Data" appears. | No phone book data is contained in the connected Bluetooth phone. |
| "Dial Error" appears. | Dialing has failed. Try the operation again. |
| "Hung Up Error" appears. | The call has not ended yet. Park your car, and use the connected mobile phone to end the call. |
| "Pick Up Error" appears. | The unit has failed to receive a call. |
| Bluetooth audio Bluetooth audio played is disconnected. | When iPhone for Apple CarPlay or Android Auto device is connected, the currently connected Bluetooth device is disconnected. |
| The sound is interrupted or skipped while using a Bluetooth audio player. | |
| Reduce the distance between the unit and the Bluetooth audio player. Disconnect the device connected for Bluetooth phone if any. Turn off, then turn on the unit. (When the sound is not yet restored) connect the player again. | |
| The connected audio player cannot be controlled. | |
| Check whether the connected audio player supports AVRCP (Audio/Video Remote Control Profile). |