Brand: KENWOOD
Category: Audio
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for DPX793BH
Uploaded: Nov. 21, 2025, 6:21 p.m.
Manual Publish Date: 2017-01-01
Warranty Information
This manual contains general information, and specific warranty details would be on a separate warranty card.
Before Use: Read the manual carefully. Keep it in a safe place. Be aware of warnings and cautions regarding battery handling and safe driving.
Getting Started: Set display language, clock, and date. Configure initial settings like tuner presets and source selection.
Basic Operations: Turn the unit on/off using SRC. Adjust volume with the knob. Select sources (RADIO, CD/USB/iPod/ANDROID, AUX, PANDORA, iHEARTRADIO, SPOTIFY, SIRIUSXM, BLUETOOTH) by pressing SRC. Use DISP to change display information.
Specific Functions: Explore features like HD Radio tuning, USB/iPod/Android playback control, app integration (Pandora, iHeartRadio, Spotify), SiriusXM radio, and Bluetooth connectivity.
Troubleshooting and error codes
Troubleshooting
| Symptom | Solution |
|---|---|
| General / No Sound | • Adjust volume to optimal level. • Inspect cables and connections. |
| General / "MISWIRING CHECK WIRING THEN PWR ON" | Turn off unit, check speaker cable insulation, then turn on. |
| General / "PROTECTING SEND SERVICE" | Contact a service center. |
| General / Unit does not operate | Reset the unit. (→ 3) |
| General / "ERROR"/"FAIL" (DPX523BT) | Steering wheel remote control may not be compatible. Consult dealer. |
| Radio / Poor reception | Connect antenna firmly. |
| CD / USB / iPod / "LOADING..." | Unit is preparing music list, wait a moment. |
| CD / USB / iPod / Incorrect characters | Unit displays uppercase, numbers, limited symbols. Language setting may affect display. (→ 6) |
| CD / USB / iPod / "NA FILE" | Ensure audio files are compatible. (→ 34) |
| CD / USB / iPod / "NO DISC" | Insert a playable disc. |
| CD / USB / iPod / "TOC ERROR" | Ensure disc is clean and inserted correctly. |
| CD / USB / iPod / "PLEASE EJECT" | Reset unit. Contact service if problem persists. |
| CD / USB / iPod / "NO DEVICE" | Connect USB device and switch to USB source. |
| CD / USB / iPod / "COPY PRO" | File is copy-protected. |
| CD / USB / iPod / "UNSUPPORTED DEVICE" | Check device compatibility and file system format. (→ 34) Reconnect device. |
| CD / USB / iPod / "UNRESPONSIVE DEVICE" | Check device for malfunctions. Reconnect. |
| CD / USB / iPod / "USB HUB IS NOT SUPPORTED" | Cannot connect via a USB hub. Use a direct connection. |
| iPod / USB / "USB ERROR" | USB port may be outputting too much power. Disconnect USB, power off/on, reconnect. If persists, contact service. |
| iPod / "NO MUSIC" | Connect USB device with playable audio files. |
| iPod / "iPod ERROR" | Reconnect iPod. Reset iPod. |
| Android / No sound | Reconnect Android device. If in HAND MODE, start media player app on device. |
| Android / Sound only from device | Restart media player app or use another. Restart Android device. If persists, device may not be compatible for audio signal. |
| Android / Cannot play in [BROWSE MODE] | KENWOOD MUSIC PLAY APP must be installed. Reconnect Android, select control mode. If persists, device may not be compatible with [BROWSE MODE]. (→ 35) |
| Android / "NO DEVICE" / "READING..." | Disable developer options on Android. Reconnect Android. If persists, device not compatible with [BROWSE MODE]. (→ 35) |
| Android / Intermittent playback | Disable Android's power saving mode. |
| Android / "ANDROID ERROR" / "NA DEVICE" | Reconnect Android. Restart Android. |
| Android / "ADD ERROR" | Failed to create new station. |
| Android / "CHECK DEVICE" | Check Pandora app on device. |
| Android / "NO SKIPS" | Skip limit reached. |
| Pandora / "NO STATIONS" | No stations found. |
| Pandora / "STATION LIMIT" | Station limit reached. Delete unused stations. |
| Pandora / "CONNECT ERROR" | Unstable communication. |
| Pandora / "RATING ERROR" | Thumb up/down rating failed due to poor connectivity. |
| Pandora / "THUMBS N/A" | Thumb up/down rating not permitted. |
| Pandora / "LICENSE ERROR" | Accessing from a region where Pandora is unavailable. |
| iHeartRadio / Cannot select iHeartRadio | If "Explicit Content" is marked in Account Settings, personalized stations unavailable. |
| iHeartRadio / "NOT CONNECTED" | Application link failed. |
| Spotify / "DISCONNECTED" | USB disconnected. Ensure proper connection. |
| Spotify / "CONNECTING" | Connect via USB input: Wait. Connect via Bluetooth: Check Bluetooth connection, ensure paired and connected. |
| Spotify / "CHECK APP" | Spotify app not connected or user not logged in. Restart app, log in. |
| SiriusXM / "CH LOCKED LOCK CODE?" | Enter correct lock code to unlock. (→ 19) |
| SiriusXM / "CHAN UNSUB" | Channel not subscribed. Call for subscription. (→ 17) |
| SiriusXM / "CH UNAVAIL" | Channel unavailable. Visit siriusxm.com for info. |
| SiriusXM / "CHECK ANTENNA" | Check antenna and its connection. |
| SiriusXM / "CHECK TUNER" | Ensure SiriusXM tuner is connected. |
| SiriusXM / "NO SIGNAL" | Ensure antenna is mounted outside vehicle. |
| SiriusXM / "SUBSCRIPTION UPDATED - PRESS ENTER TO CONTINUE.” | Subscription updated. Press volume knob to continue. |
| SiriusXM / "CODE ERROR" | Enter correct access code. (→ 19) |
| SiriusXM / "NO CONTENT" | Insufficient content for TuneScan. |
| SiriusXM / "SCAN CANCEL" | TuneScan cancelled. |
| Bluetooth® / No Bluetooth device detected | Search for Bluetooth device again. Reset unit. (→ 3) |
| Bluetooth® / Pairing failed | Ensure PIN codes match. Remove pairing info from unit and device, then re-pair. (→ 21) |
| Bluetooth® / Call noise/echo | Adjust microphone position. (→ 20) Check [ECHO CANCEL]. (→ 23) |
| Bluetooth® / Poor call quality | Reduce distance to unit. Move car for better reception. |
| Bluetooth® / Voice command not working | Use voice commands in quiet environment. Reduce distance to microphone. Use registered voice tag. |
| Bluetooth® / Interrupted audio playback | Reduce distance to unit. Turn unit off/on, reconnect. Other Bluetooth devices may be connecting. Check AVRCP compatibility. Disconnect/reconnect Bluetooth audio player. |
| Bluetooth® / Cannot control connected player | Check AVRCP compatibility. (Refer to player's instructions). Disconnect/reconnect Bluetooth player. |