Brand: KitchenAid
Category: Gas Cooktop
Document Type: Manual
Language: EN
Manual for KGCG260S
Uploaded: Nov. 21, 2025, 7:50 p.m.
Manual Publish Date: 1993-03-01
Warranty Information
KitchenAid offers a one-year full warranty and a second through fifth year limited warranty for defects in materials or workmanship.
This manual covers the operation and care of your KitchenAid Built-In Gas Cooktop with Electric Grill/Griddle. It details how to use the surface burners, grill, and griddle, including safety precautions and cooking tips. It also provides information on cleaning and maintenance, as well as troubleshooting common issues. The manual emphasizes safety, proper usage of cookware, and care to ensure longevity and optimal performance of the appliance.
Troubleshooting and error codes
| PROBLEM | POSSIBLE CAUSE | WHAT TO DO |
| Nothing will operate | The unit is not wired into a live circuit with proper voltage. | Wire the unit into a live circuit with proper voltage. (See Installation Instructions.) |
| Cooktop is not properly connected to gas supply. | Contact a service technician to reconnect cooktop to gas supply. (See Installation Instructions.) | |
| Gas shutoff valve is closed. | Open valve near cooktop. | |
| A household fuse has blown or a circuit breaker has tripped. | Replace household fuse or reset circuit breaker. | |
| Control knob is not set correctly. | Reset control knob, if needed. | |
| The flow of combustion and/or ventilation air to the cooktop is blocked. | Remove blockage to airflow to and around cooktop. | |
| Burner fails to light | The unit is not wired into a live circuit with proper voltage. | Wire the unit into a live circuit with proper voltage. (See Installation Instructions.) |
| A household fuse has blown or a circuit breaker has tripped. | Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 9). | |
| Burner ports are clogged. | Clean with a straight pin (see page 18). | |
| Ignitor wires are not firmly attached to ignitor on burner. | Make sure ignitors are connected to each burner. | |
| Burner flames are uneven | Burner ports are clogged. | Clean with a straight pin (see page 18). If this fails, call for service. |
| Burner flames lift off ports, are yellow, or are noisy when turned off | Contact a service technician to check air/gas mixture. | |
| Burner makes popping noise when on | Burner is wet from washing. | Let dry. |
| The grill does not work properly | You have not left space between food items. | Leave more space between items. |
| You have not preheated the grill for the proper amount of time. | Remove food and let grill preheat. | |
| Food was partially frozen or very cold before grilling. This will make cooking time longer. | Allow for more cooking time. | |
| Control knob(s) will not turn | You are not pushing in before turning. | Push control knob(s) in before turning to a setting. |
| Cooking results are not what you expected | The cooktop is not level. | Level cooktop. (See Installation instructions.) |
| The recipe has never been tested or is not from a reliable source. | Use only tested recipes from a reliable source. | |
| The pan used is not the correct type or size. | Refer to a reliable cookbook or recipe for recommended pan type and size. | |
| Cooking utensil does not fit the surface burner being used. | Pan should be the same size or slightly larger than surface burner being used. | |
| Flame size does not fit the cooking utensil being used. | Adjust the flame size to fit cooking utensil. |