| The refrigerator will not operate |
- Power cord unplugged? Plug into a grounded 3 prong outlet.
- Is outlet working? Plug in a lamp to see if the outlet is working.
- Household fuse blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
- Are controls on? Make sure the refrigerator controls are on. See "Using the Control(s)."
- New installation? Allow 24 hours following installation for the refrigerator to cool completely.
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| The motor seems to run too much |
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Your new refrigerator may run longer than your old one due to its high-efficiency compressor and fans. The unit may run even longer if the room is warm, a large food load is added, doors are opened often, or if the doors have been left open.
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| The refrigerator seems noisy |
Refrigerator noise has been reduced over the years. Due to this reduction, you may hear intermittent noises from your new refrigerator that you did not notice from your old model. Below are listed some normal sounds with explanations.
- Buzzing - heard when the water valve opens to fill the ice maker
- Pulsating - fans/compressor adjusting to optimize performance
- Hissing/Rattling - flow of refrigerant, movement of water lines, or from items placed on top of the refrigerator
- Sizzling/Gurgling - water dripping on the heater during defrost cycle
- Popping - contraction/expansion of inside walls, especially during initial cool-down
- Water running - may be heard when ice melts during the defrost cycle and water runs into the drain pan
- Creaking/Cracking - occurs as ice is being ejected from the ice maker mold.
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| The doors will not close completely |
- Door blocked open? Move food packages away from door.
- Bin or shelf in the way? Push bin or shelf back in the correct position.
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| The doors are difficult to open |
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Gaskets dirty or sticky? Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with soft cloth.
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| Temperature is too warm |
- New installation? Allow 24 hours following installation for the refrigerator to cool completely.
- Door(s) opened often or left open? Allows warm air to enter refrigerator. Minimize door openings and keep doors fully closed.
- Large load of food added? Allow several hours for refrigerator to return to normal temperature.
- Controls set correctly for the surrounding conditions? Adjust the controls a setting colder. Check temperature in 24 hours. See "Using the Control(s)."
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| There is interior moisture buildup |
- Some moisture buildup is normal.
- Humid room? Contributes to moisture buildup.
- Door(s) opened often or left open? Allows humid air to enter refrigerator. Minimize door openings and keep doors fully closed.
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| Ice and Water |
| The ice maker is not producing ice or not enough ice |
- Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
- Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
- Ice maker turned on? Make sure wire shutoff arm or switch (depending on model) is in the ON position.
- New installation? Wait 24 hours after ice maker installation for ice production to begin. Wait 72 hours for full ice production.
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- Freezer door closed completely? Firmly close the freezer compartment door. If the freezer compartment door will not close all the way, see "The doors will not close completely," earlier in this section.
- Large amount of ice recently removed? Allow 24 hours for ice maker to produce more ice.
- Ice cube jammed in the ice maker ejector arm? Remove ice from the ejector arm with a plastic utensil.
- Water filter installed on the refrigerator? Remove filter and operate ice maker. If ice volume improves, then the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
- Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See "Water Supply Requirements."
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| The ice cubes are hollow or small |
- NOTE: This is an indication of low water pressure.
- Water shutoff valve not fully open? Turn the water shutoff valve fully open.
- Kink in the water source line? A kink in the line can reduce water flow. Straighten the water source line.
- Water filter installed on the refrigerator? Remove filter and operate ice maker. If ice quality improves, then the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
- Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See "Water Supply Requirements."
- Questions remain regarding water pressure? Call a licensed, qualified plumber.
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| Off-taste, odor or gray color in the ice |
- New plumbing connections? New plumbing connections can cause discolored or off-flavored ice.
- Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.
- Odor transfer from food? Use airtight, moisture proof packaging to store food.
- Are there minerals (such as sulfur) in the water? A water filter may need to be installed to remove the minerals.
- Water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. Flush the water system before using a new water filter. Replace water filter when indicated. See "Water Filtration System."
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| The water dispenser will not operate properly |
- Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect refrigerator to water supply and turn water shutoff valve fully open.
- Kink in the water source line? Straighten the water source line.
- New installation? Flush and fill the water system. See "Water Dispenser."
- Is the water pressure at least 35 psi (241 kPa)? The water pressure to the home determines the flow from the dispenser. See "Water Supply Requirements."
- Water filter installed on the refrigerator? Remove filter and operate dispenser. If water flow increases, the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
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- Refrigerator door closed completely? Close the door firmly. If it does not close completely, see "The doors will not close completely," earlier in this section.
- Recently removed the doors? Make sure the water dispenser wire/tube assembly has been properly reconnected. See "Refrigerator Door(s) and Drawer."
- Reverse osmosis water filtration system connected to your cold water supply? This can decrease water pressure. See "Water Supply Requirements."
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| Water is leaking from the dispenser system |
- NOTE: One or two drops of water after dispensing is normal.
- Glass not being held under the dispenser long enough? Hold the glass under the dispenser 2 to 3 seconds after releasing the dispenser lever.
- New installation? Flush the water system. See "Water Dispenser."
- Recently changed water filter? Flush the water system. See "Water Dispenser."
- Water on the floor near the base grille? Make sure the water dispenser tube connections are fully tightened. See "Refrigerator Door(s) and Drawer."
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| Water from the dispenser is warm |
- NOTE: Water from the dispenser is only chilled to 50°F (10°C).
- New installation? Allow 24 hours after installation for the water supply to cool completely.
- Recently dispensed large amount of water? Allow 24 hours for water supply to cool completely.
- Water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.
- Refrigerator connected to a cold water pipe? Make sure the refrigerator is connected to a cold water pipe. See "Water Supply Requirements."
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