| Refrigerator will not operate |
- Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet. Do not use an extension cord.
- No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
- Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the circuit breaker. If the problem continues, contact a licensed electrician.
- Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on. See "Using the Controls."
- New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool completely.
- Refrigerator control is in Showroom mode (on some models)- If the refrigerator is in Showroom mode, cooling is turned off and "Showroom" will be illuminated on the control panel. See "Using the Controls" for more information.
|
| Motor seems to run too much |
- Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than you're used to, because the compressor and fans operate at lower speeds that are more energy-efficient. This is normal.
|
| Lights do not work |
- Your refrigerator has been equipped with LED lighting which does not need to be replaced - If there is power to the refrigerator and the lights do not illuminate when a door or drawer is opened, call for service or assistance.
- The dispenser light is set to OFF - On some models, the dispenser light will operate only when the dispenser paddle is pressed.
- Doors have been open longer than 10 minutes - Close the doors and drawers to reset, and open to resume lighted task.
|
| Shelves with under-shelf LEDs do not light up (on some models) |
- Shelf hooks are not fully engaged in shelf supports - Check that the rear shelf hooks are completely seated into the slots in the shelf supports.
- Shelf supports, fastened to the back wall of the refrigerator cabinet, are loose - Check all shelf support screws to ensure they are fully tightened. Tighten all loose screws.
- Doors have been open for longer than 10 minutes - Close the doors and drawers to reset, and then open to resume lighted tasks.
|
| Exterior drawer control not lit/unresponsive |
- The refrigerator is in Cooling Off mode - Exit Cooling Off mode. See "Using the Controls."
- The refrigerator controls' initialization process did not complete successfully - Unplug the refrigerator, wait 5 seconds. Plug in the refrigerator, and wait 30 seconds before opening the doors or drawers, or touching the control panel.
- The drawer front was recently removed - Make sure the temperature control wires have been properly reconnected. See "Remove and Replace Drawer Fronts."
|
| Refrigerator seems noisy |
The compressor in your new refrigerator regulates temperature more efficiently and uses less energy than older models. During various stages of operation, you may hear normal operating sounds that are unfamiliar. The following noises are normal:
- Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice maker.
- Repetitive Clicking - Dual evaporator valve regulating the cooling operation.
- Cracking/Clatter - Heard when ice is ejected from the ice maker mold and then falls into the ice storage bin.
- Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
- Hissing/Dripping - Flow of refrigerant, or flow of oil in the compressor.
- Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during normal operation.
- Rattling - Heard when water passes through the water line, or due to the flow of refrigerant.
- Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into the drain pan.
- Sizzling - Heard when water drips onto the heater during the defrost cycle.
- Vibration - The refrigerator may not be steady. Adjust the leveling screws and lower the leveling foot until it is firmly against the floor.
|
| Temperature is too warm |
- New installation - Allow 24 hours for the refrigerator and freezer to cool completely.
- Cooling is turned off - Turn on cooling. See "Using the Controls."
- Doors are opened often or not closed completely - This allows warm air to enter the refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are properly sealed.
- Air vents are blocked - Remove items that are immediately in front of the vents.
- Large amount of warm food recently added - Allow several hours for the refrigerator to return to its normal temperature.
- Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder setting. Check the temperature again in 24 hours.
|
| Temperature is too cold in the refrigerator/crisper |
- Controls are not set correctly for the surrounding conditions - Adjust the controls to a warmer setting. Check the temperature again in 24 hours.
- Ice storage bin is not in the correct position - See "Ice Maker and Ice Storage Bin."
- Air vents are blocked - Remove items that are immediately in front of the vents.
|
| Temperature is too warm/cold in the exterior drawer |
Control is not set correctly for the items stored in the drawer - Adjust the temperature setting. See "Temperature Controlled Exterior Drawer."
|
| Interior moisture buildup |
NOTE: Some moisture buildup is normal. Clean with a soft dry cloth. Room is humid - A humid environment contributes to moisture buildup. Only use the refrigerator in an indoor location, with as little humidity as possible. Doors are opened often or not closed completely - This allows humid air to enter the refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are properly sealed.
|
| Frost/Ice buildup in the freezer compartment |
- The drawer is opened often or left open - Minimize drawer openings and close drawer completely after use.
- Poor drawer seal - Ensure drawer seal is making full contact with the cabinet to allow for an adequate seal.
- Temperature control(s) are not set correctly - See "Using the Control(s)" for recommended temperature settings.
|
| DOORS AND LEVELING |
Possible Causes and/or Recommended Solutions
|
| Doors do not automatically close at a 40° or smaller angle |
Bottom door hinge needs to be reset - See "Bottom Door Hinge" section.
|
| Doors are difficult to open |
Gaskets are dirty or sticky - Clean the gaskets and contact surfaces with mild soap and warm water. Rinse and dry with a soft cloth.
|
| Doors will not close completely |
Door is blocked open - Move food packages away from the door. Make sure all bins and shelves are in their correct positions. Make sure all packaging materials have been removed.
|
| Doors appear to be uneven |
Doors need to be aligned, or refrigerator needs to be leveled - See "Refrigerator Leveling, Door Closing and Alignment."
|
| Refrigerator unsteady or it rolls forward when opening and closing doors or drawers |
Refrigerator brake feet are not snug against the floor - Remove the base grille. Turn both brake feet (one on each side) clockwise, the same amount, until they are snug against the floor. See "Refrigerator Leveling, Door Closing and Alignment.”
|
| ICE AND WATER |
Possible Causes and/or Recommended Solutions
|
| Ice maker is not producing ice, not producing enough ice, or producing small/hollow ice |
- Refrigerator is not connected to a water supply, or the water supply shutoff valve is not fully turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.
- Kink in the water source line - A kink in the water line can reduce water flow, resulting in decreased ice production, small ice cubes, and/or hollow or irregularly-shaped ice. Straighten the water line.
- Ice maker is not turned on - Turn on the ice maker. See "Ice Maker and Storage Bin."
- New installation - After connecting the refrigerator to a water source, flush the water system. Wait 24 hours for ice production to begin. Wait 72 hours for full ice production. Discard the first three batches of ice produced.
- Refrigerator door is not closed completely - Close the door firmly.
- A water filter is installed on the refrigerator - Remove the water filter and operate the ice maker. If ice volume improves, then the filter may be clogged or incorrectly installed. Replace filter or install it correctly.
- Large amount of ice was recently removed - Allow sufficient time for the ice maker to produce more ice.
- Ice is jammed in the ice maker ejector arm - Remove ice from the ejector arm using a plastic utensil.
- Inadequate water pressure - Verify that the household has adequate water pressure. See "Water Supply Requirements."
- Water filter is installed incorrectly - Make sure the filter is properly installed. See "Water Filtration System."
- A reverse osmosis water filtration system is connected to your cold water supply - This can decrease water pressure. See "Water Supply Requirements."
|
| Ice dispenser will not operate properly |
- New installation - After connecting the refrigerator to a water source, flush the water system. Wait 72 hours for full ice production. Discard the first three batches of ice produced.
- Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure the ice storage bin is firmly in position. See "Ice Maker and Storage Bin."
- Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute - Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery chute and the bottom of the ice storage bin using a warm damp cloth, and then dry both thoroughly.
- Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
- Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door, temporarily switch from crushed ice to cubed ice to clear the jam.
- Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few minutes for the dispenser to reset, then resume dispensing.
- Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home affects the flow from the dispenser. See "Water Supply Requirements."
- Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water Filtration System."
|
| Ice or water has an off-taste, odor, or gray color |
- New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or water. This problem should go away over time.
- Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker to produce new ice.
- Odor has transferred from food - Use airtight moisture-proof packaging to store food.
- Use of non-recommended water supply line - Odors and tastes can transfer from certain materials used in non-recommended water supply lines. Use only a recommended water supply line. See "Water Supply Requirements."
- There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to remove the minerals.
- Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates that the water filtration system needs additional flushing. See "Water and Ice Dispensers."
|
| Water dispenser will not operate properly |
- Doors not closed completely - Make sure both doors are firmly closed.
- Refrigerator is not connected to a water supply, or the water supply shutoff valve is not turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.
- Kink in the water source line - A kink in the water line can reduce water flow to the dispenser. Straighten the water line.
- Water pressure to the home is not at or above 35 psi (241 kPa) - The water pressure to the home affects the flow from the dispenser. See "Water Supply Requirements."
- New installation - After connecting the refrigerator to a water source, flush the water system. See "Water and Ice Dispensers."
- Water dispenser measured fill feature is not dispensing an accurate amount of water - Calibrate the water dispenser. See "Water and Ice Dispensers."
- Dispenser is locked - Unlock the dispenser. See "Water and Ice Dispensers."
- Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See "Water Filtration System."
- A reverse osmosis water filtration system is connected to your cold water supply - This can decrease water pressure. See "Water Supply Requirements."
|
| Water is leaking or dripping from the dispenser |
NOTE: After dispensing, a few additional drops of water are normal.
- Glass was not held under the dispenser long enough - Hold the glass under the dispenser for 2 to 3 seconds after releasing the dispenser pad/lever.
- New installation, or water filter was recently installed or replaced - Air in the water lines causes the water dispenser to drip. Flush the water system to remove the air in the water lines. See "Water and Ice Dispensers."
- Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or pieces.
|
| Water is leaking from the back of the refrigerator |
Water line connections are not fully tightened - Make sure all connections are firmly tightened. See "Connect Water Supply."
|
| Water from the dispenser is not cool enough (on some models) |
- NOTE: Water from the dispenser is chilled to 50°F (10°C).
- New installation - Allow 24 hours after installation for the water supply to cool completely.
- Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool completely.
- Water has not been recently dispensed - The first glass of water may not be cool. Discard the first glass of water dispensed.
- Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a cold water pipe. See "Water Supply Requirements."
|
