Brand:
LG
Category: Home Appliance
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 7:15 p.m.
LG offers a one-year limited warranty covering defects in materials or workmanship for the cooktop.
| Problem | Possible Causes | Solutions |
|---|---|---|
| Cooktop does not work | Cooktop controls are locked. | See USING CHILD LOCK to turn off the CHILD LOCK feature. |
| Circuit breaker has tripped or fuse is blown. | Reset the circuit breaker. | |
| Power outage. | Check house lights to confirm power outage. | |
| Installation wiring not complete. | Contact the installer or dealer. | |
| Cooktop does not heat | Incorrect Cooking Zone selected. | Make sure the correct control is ON for the Cooking Zone being used. |
| No power to cooktop. | See "Cooktop does not work" above. | |
| Elements turn off while cooking. | Cooktop inner temperature too High. | Check that cooktop has been installed According to the installation instructions. |
| Elements do not get hot enough. | Touch controls may not be set properly. | Check the power level. |
| Cookware may not be shape or flat or the correct size. | Use the recommended cookware. See the page 8-9. | |
| A fan sound can be heard. | Cooktop inner temperature is High. | This is normal. The cooling fan will run when any element is turned on. With the heavy use the fan may continue to run after the controls are turned off until the cooktop has cooled. |
| Flashing ON DUAL OFF WARM | There is a fault with thermistor or Micom. | Turn the cooktop off using the Power ON/OFF. Turn cooktop back on using the Power ON/OFF. |
| Flashing ON DUAL OFF WARM | Food spill/soil on touchpads. Object placed on touchpad. Touch time is long. | Clean the surface. Remove object from the touch pad. If any one of the keys is touched for more than 10 seconds continuously, this error will be displayed. If water or a metal object is placed on the touchpad this error will be displayed. |
| Flashing ON DUAL OFF WARM | There is a fault with Display. | Turn the cooktop off using the Power ON/OFF. Turn cooktop back on using the Power ON/OFF. |
| Flashing ON DUAL OFF WARM | Low voltage detection | This represents low voltage to the cooktop. Call a licensed electrician. |