Brand:
LG
Category: Mobile Phone
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for V10
Uploaded: Nov. 21, 2025, 8:03 p.m.
Warranty Information
This manual does not specify a warranty period; consult LG for details.
This manual provides comprehensive instructions for operating the LG V10 mobile phone. It covers features such as dual window, fingerprint recognition, LG Health, second screen, Smart Notice, QuickMemo+, QSlide, QuickRemote, and Quick Share. Basic functions like setting up the phone, making calls, sending messages, using the camera, and navigating the interface are explained. The guide also details settings for network, sound, display, apps, backup, and phone information. Safety precautions and troubleshooting tips are included.
Troubleshooting and error codes
| Message | Possible causes | Possible corrective measures |
|---|---|---|
| SIM card error | There is no SIM card in the phone or it is inserted incorrectly. | Make sure that the SIM card is correctly inserted. |
| No network connection/ Dropped network | Signal is weak or you are outside the carrier network. | Move toward a window or into an open area. Check the network operator coverage map. |
| Operator applied new services. | Check whether the SIM card is more than 6~12 months old. If so, change your SIM or USIM card at your network provider's nearest branch. Contact your service provider. | |
| Codes do not match | To change a security code, must need to confirm the new code by re-entering it. | If you forget the code, contact your service provider. |
| The two codes you entered do not match. | Contact your service provider. | |
| No applications can be set | Not supported by service provider or registration required. | Contact your service provider. |
| Downloaded application causes a lot of errors. | Remove the application. | 1 Tap > ::: . 2 Tap General tab > Apps. 3 Tap the app > Uninstall. |
| Calls not available | Dialing error | New network not authorised. |
| New SIM card inserted. | Check for new restrictions. | |
| Pre-paid charge limit reached. | Contact service provider or reset limit with PIN2. | |
| Phone cannot be turned on | On/Off key pressed too briefly. | Press the On/Off key for at least two seconds. |
| Battery is not charged. | Charge battery. Check the charging indicator on the display. | |
| Charging error | Battery is not charged. | Charge battery. |
| Outside temperature is too hot or cold. | Make sure phone is charging at a normal temperature. | |
| Contact problem | Check the charger and its connection to the phone. | |
| No voltage | Plug the charger into a different outlet. | |
| Charger defective | Replace the charger. | |
| Wrong charger | Use only original LG accessories. | |
| Number not allowed. | The Fixed dialling number function is on. | Check the Settings menu and turn the function off. |
| Impossible to receive/ send SMS & photos | Memory full | Delete some data, such as applications or messages from your phone to make more memory available. |
| Files do not open | Unsupported file format | Check the supported file formats. |
| The screen does not turn on when I receive a call. | Proximity sensor problem | If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. |
| No sound | Vibration mode | Check the settings status in the sound menu to make sure you are not in vibration or no interruptions mode. |
| Hangs up or freezes | Intermittent software problem | If the screen freezes or the phone does not respond when you try to operate it, remove the battery and reinsert it. Then power the phone back on. OR Try to perform a software update through the website. |