Parts/Service for (K1)

Important Notes

• Only trained personnel certified by LG should service the computer.
• Read the entire FRU removal and replacement page before replacing any FRU.
• Use new nylon-coated screws when you replace FRUs.
• Be extremely careful during such write operations as copying, saving, formatting. Drives in the computer that you are servicing sequence might have been altered. If you selected an incorrect drive, data or programs might be overwritten.
• Replace FRUs only for the correct mode.
• When you replace a FRU, make sure the model of the machine and the FRU part number are correct by referring to the FRU parts list.
• A FRU should not be replaced because of a single, irreproducible failure. Single failures can occur for a variety of reasons that have nothing to do with a hard ware defect, such as cosmic radiation, electrostatic discharge, or software errors.
• Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU.
• Be careful not to replace a non-defective FRU.

What to do first

You must fill out the record form first.

During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use. Before checking problems with computer, determine whether the damage is covered under the warranty by referring to the following:

The followings are not covered under warranty:

• CD panel cracked from the application of excessive force or from being dropped
• Scratched (cosmetic) parts
• Distortion, deformation, or discoloration of the cosmetic parts
• Cracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force
• Damage caused by liquid spilled into system
• Damage caused by improper insertion of a PC Card or the installation of an incompatible card
• Damage caused foreign material in the diskette drive
• Diskette drive damage caused by pressure on the diskette drive cover or by the insertion of a diskette with multiple labels
• Damaged or bent diskette eject button
• Fusses blown by attachment of a non-supported device
• Forgotten computer password (making the computer unusable)
• Sticky keys caused by spilling a liquid onto the keyboard

The following symptoms might indicate damage caused by non-warranted activities:

• Missing parts might be a symptom of unauthorized service or modification.
• If the spindle of a hard-disk drive becomes noisy, it may have been subjected to excessive force, or dropped.