| The automatic icemaker does not produce ice or produces a small amount of ice. |
- Did you install the appliance recently? The ice maker produces ice normally when approximately 48 hours have passed after the appliance is installed.
- If the fridge compartment temperature is too cold, the water filter can freeze and block the water flow to the ice maker.
- Did you connect the water supply pipe to the appliance and open the supply valve? Connect the water supply pipe to the appliance and open the supply valve completely.
- Is the water supply hose bent? If the water supply hose is bent, the water flow could be compromised.
- Have you dispensed a large amount of ice recently? It takes approximately 24 hours to produce more ice in the automatic icemaker. Please wait.
- Did you set the ice maker switch or the automatic icemaker button on the control panel to ON? Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel. (For more details on how to use, visit LG Electronics website or use your smart device.)
- Is the temperature of the freezer compartment set too high? If the set temperature is too warm, ice will be produced slowly or not at all. Set the Freezer temperature to -18 °C for normal operation of the automatic icemaker.
- Have you been opening the appliance door frequently? If you open the appliance door frequently, cold air will escape, lowering the speed of ice production. Do not open and close the appliance door frequently.
- Is the appliance door completely closed? If the appliance door is not completely closed, the temperature of the freezer compartment will increase, slowing down the ice production speed. Close the appliance door completely.
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| Ice is not dispensed. |
- Unable to hear the sound of ice coming out? In the control panel, select the modes for cubed ice and crushed ice alternately to dispense the ice.
- Is the ice path blocked? (You can check the ice passage by separating the ice bin.) Ice may not be dispensed properly if the ice passage is blocked. Check the ice and clean the ice path regularly.
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| Water does not come out. |
- The supply valve may be turned off. (For Plumbed models Only) Open the water supply valve.
- Check if the fridge compartment temperature is too cold, as the water filter can freeze and block the water flow to the dispenser.
- The water dispenser tank may be empty. (Non plumbed models only) Fill the water dispenser tank.
- Is the water supply valve closed? (For Plumbed models Only) Open the water supply valve.
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| Water tastes strange. |
- Are you using unfiltered water? Unfiltered water can contain a large amount of various heavy metals or foreign substances, so the filter may be clogged in the early stage regardless of the life of the filter.
- Is the taste of water different when comparing it with the taste of water from the previous water purifier?
- Has the purified water or cold water not been used for an extended period of time?
- Has it been a long time since you installed and replaced the filter? If an expired filter is used, the purification performance may decline. It is recommended to replace the filter according to the filter replacement period.
- Have you flushed out the filter properly in the initial stage after installing it? When you install or replace the filter for the first time, you need to remove air and activated carbon residue from inside the filter. Use the appliance after dispensing and discharging approximately 5 litres of purified water from the dispenser by pressing the water dispensing lever. (Activated carbon is harmless to humans.)
- Has the purified water or cold water not been used for an extended period of time? The taste of old water may change due to bacterial growth. Use the product after dispensing and discharging approximately 5 litres (approximately three minutes) from the water dispenser.
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| There is no refrigeration or freezing. |
- Is there a power interruption? Check the power of other appliances.
- Check the power of other appliances. Plug the power plug in the outlet properly.
- A fuse in your home may be blown or the circuit breaker tripped. Or the appliance is connected to a GFCI (Ground Fault Circuit Interrupter) outlet, and the outlet's circuit breaker has tripped. Check the main electrical box and replace the fuse or reset the circuit breaker. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.
- Reset the circuit breaker on the GFCI. If the problem persists, contact an electrician.
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| There is poor refrigeration or freezing. |
- Is the fridge or freezer temperature set to its warmest setting? Set the fridge or freezer temperature to a colder setting.
- Is the appliance in direct sunlight, or is it near a heat generating object such as cooking oven or heater? Check the installation area and reinstall it away from heat generating objects.
- Did you store hot food without cooling it first? Cool the hot food first before putting it in the fridge or freezer compartment.
- Did you put in too much food? Maintain an appropriate space between food.
- Are the appliance doors completely closed? Completely close the door and make sure that stored food is not obstructing in the door.
- Is there enough space around the appliance? Adjust the installation position to make enough space around the appliance.
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| The appliance contains a bad smell. |
- Is the fridge or freezer temperature set to 'Warm'? Set the fridge or freezer temperature to a colder setting.
- Did you put in food with a strong smell? Store foods with strong smells in sealed containers.
- Vegetables or fruit may have spoiled in the drawer. Throw away rotten vegetables and clean the vegetable drawer. Do not store vegetables too long in the vegetable drawer.
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| There is condensation inside the appliance or on the bottom of the vegetable drawer cover. |
- Did you store hot food without cooling it first? Cool the hot food first before putting it inside the fridge or freezer.
- Did you leave the appliance door open? Although the condensation will disappear soon after you close the appliance door, you can wipe it with a dry cloth.
- Do you open and close the appliance door too frequently? Condensation can form due to the temperature difference from the outside. Wipe out the dampness with a dry cloth.
- Did you put warm or moist food inside without sealing it in a container? Store food in a covered or sealed container.
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| Frost has formed in the freezer compartment. |
- Doors may not be closed properly. Check if the food item inside the appliance is blocking the door and make sure that the door is tightly closed.
- Did you store hot food without cooling it first? Cool the hot food first before putting it in the fridge or freezer compartment.
- Is the air entry or exit of the freezer compartment blocked? Make sure that air entry or exit is not blocked so that the air can circulate inside.
- Is the freezer compartment overfilled? Maintain an appropriate space between items.
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| Frost or condensation has formed inside or outside the appliance. |
- Did you open and close the appliance door frequently or is the appliance door improperly closed? Frosts or condensation can form if the outside air penetrates inside the appliance.
- Is the installation environment humid? Condensation can appear on the exterior of the appliance if the installation area is too humid or on a humid day such as a rainy day. Wipe off any moisture with a dry cloth.
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| The side or front of the appliance is warm. |
- There are anti condensation pipes fitted to these areas of the appliance to reduce condensation forming from around the door area. The heat releasing pipe to prevent condensation is installed on the front and side of the appliance. You may feel it particularly hot right after the appliance is installed or during the summer. You can be assured that this is not a problem and is quite normal.
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| There is water inside or outside of the appliance. |
- Is there water leakage around the appliance? Check if the water has leaked from a sink or another place.
- Is there water on the bottom of the appliance? Check if the water is from the thawed frozen food or a broken or dropped container.
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| The appliance door is not closed tightly. |
- Is the appliance leaning forward? Adjust the front feet to raise the front side slightly.
- Were the shelves properly assembled? Refit the shelves if needed.
- Did you close the door with excessive force? If you apply too much force or speed when closing the door, it may remain briefly open before closing. Make sure that you do not slam the door closed. Close the door gently.
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| It is difficult to open the appliance door. |
- Did you open the door right after you closed it? If you try to open the appliance door within one minute after you closed it, you may have difficulties because of the pressure inside the appliance. Try to open the appliance door again in a few minutes so that the internal pressure stabilizes.
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| Door mullion does not fold in and out properly. |
- Are front levelling legs extended, the appliance level, and doors aligned? Once the door baskets are filled, the doors may become misaligned, preventing the door mullion or the Auto Open Door function from working properly. Extend both front levelling legs fully so they are in firm contact with the floor. Follow the instruction in the Door Alignment section to raise the left fridge door until the door mullion is once again working properly. Adjust the right fridge door so it aligns with the left fridge door.
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| The inside lamp in the appliance does not turn on. |
- Lamp failure Close the door and re-open. If the lamp does not turn on, please contact the LG Electronics customer information centre. Do not attempt removal of the lamp.
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| The appliance is noisy and generates abnormal sounds. |
- Is the appliance installed on a weak floor or improperly levelled? Install the appliance on a solid and flat area.
- Does the rear of the appliance touch the wall? Adjust the installation position to allow enough clearance around the appliance.
- Are objects scattered behind the appliance? Remove the scattered objects from behind the appliance.
- Is there an object on top of the appliance? Remove the object on top of the appliance.
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| Clicking noises |
- The defrost control will click when the automatic defrost cycle begins and ends. The thermostat control (or appliance control on some models) will also click when cycling on and off.
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| Rattling noises |
- Rattling noises may come from the flow of appliance, the water line on the back of the unit (for plumbed models only), or items stored on top of or around the appliance.
- Appliance is not resting evenly on the floor. Floor is weak or uneven or levelling legs need to be adjusted. See the Door Alignment section.
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| Whooshing noises |
- Appliance with linear compressor was moved while operating. Normal operation. If the compressor does not stop rattling after three minutes, turn the power to the appliance off and then on again.
- Evaporator fan motor is circulating air through the fridge and freezer compartments.
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| Gurgling noises |
- Air is being forced over the condenser by the condenser fan.
- Appliance flowing through the cooling system.
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| Popping noises |
- Contraction and expansion of the inside walls due to changes in temperature.
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| Vibrating |
- If the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound. To eliminate the noise, make sure that the sides and back do not make any contact with any wall or cabinet.
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| Your home appliance and smartphone are not connected to the Wi-Fi network. |
- The password for the Wi-Fi that you are trying to connect to is incorrect. Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.
- Mobile data for your smartphone is turned on. Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.
- The wireless network name (SSID) is set incorrectly. The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
- The router frequency is not 2.4 GHz. Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
- The distance between the appliance and the router is too far. If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.
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