Brand: Microsoft
Category: Mobile Phone
Document Type:
Language: EN
Brand: Microsoft
Category: Mobile Phone
Document Type:
Language: EN
Uploaded: Aug. 10, 2025, midnight
Manual Publish Date: 2015-01-01
None
| Issue | Solution |
|---|---|
| Internet connection doesn't work | Check cellular data connection (Settings > Network & wireless > Cellular & SIM, ensure Data connection is On). Check Wi-Fi connection (Settings > Wi-Fi, ensure Wi-Fi networking is On and connected). Ensure battery saver mode is not on (Settings > System > Battery saver). Check data roaming options if abroad. Uninstall any newly installed settings from a text message. |
| Phone doesn't respond | Try a 1-key restart (hold power key for 10 seconds). Try a 2-key restart (hold volume down and power key for 10 seconds). Update phone software or reset the phone (Settings > System > About > Reset your phone). Contact service provider or manufacturer if issues persist. |