Brand: Mitsubishi
Category: Printer
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for CP-W5000DW
Uploaded: Nov. 21, 2025, 8:50 p.m.
Warranty Information
Mitsubishi Electric products are designed with high-quality materials and components.
Basic Operation:
1. **Setup:** Install ink ribbon and print paper, then install the printer driver and connect to a PC.
2. **Printing:** Use the operator control panel buttons and LCD to select settings and start printing.
3. **Maintenance:** Regularly clean air filters, thermal head, rollers, and the front cover bin.
4. **Troubleshooting:** Refer to error messages and procedures for paper jams, ink errors, and other issues. Contact service if problems persist.
1. **Setup:** Install ink ribbon and print paper, then install the printer driver and connect to a PC.
2. **Printing:** Use the operator control panel buttons and LCD to select settings and start printing.
3. **Maintenance:** Regularly clean air filters, thermal head, rollers, and the front cover bin.
4. **Troubleshooting:** Refer to error messages and procedures for paper jams, ink errors, and other issues. Contact service if problems persist.
Troubleshooting and error codes
| ALARM | POWER | LCD | Description or cause | Countermeasures | Page |
|---|---|---|---|---|---|
| ● (Orange) | - | This printer is in standby mode. | Connect a USB cable to the printer when not connected. It may take time that the printer is ready to print images after the image data is sent. | 15 | |
| ● (Green) | COOLING | The temperature of the thermal head is too high. | Wait until the message goes off. When the message goes off, the printer resumes printing automatically. | - | |
| WARM UP | The temperature of the thermal head is too low. | Wait until the message goes off. When the message goes off, the printer resumes printing automatically. | - | ||
| WASTE REM | Paper strips still remain in the waste output slot. | Remove the paper strips from the waste output slot manually. The printer resumes printing automatically. | 6 | ||
| ● (Green) | INITIALIZING | The printer is in the process of initialization. | Wait until the message goes off. When the message goes off, the printer goes to the ready condition. | - | |
| INK EMPTY | The ink ribbon is not installed. | Install the ink ribbon. | 10 | ||
| INK END 0 | The ink ribbon is used up. | Replace the ink ribbon with a new one. | 10 | ||
| INK END | The remaining ink ribbon is insufficient for printing. | Replace the ink ribbon with a new one. | 10 | ||
| INK ERROR | Ink ribbon error. | Install a correct type of ink ribbon properly. Alternatively, see "OVERCOMING PAPER JAMS." | 10 20 | ||
| / (Green) | F.DOOR OPEN | The front cover bin is open. | Close the front cover bin. | 7 | |
| PAPER EMPTY | The print paper is not installed. | Install the print paper. | 12 | ||
| T.DOOR OPEN | The top cover is open. | Close the top cover. | 6 | ||
| S.DOOR OPEN | The slide door is open. | Close the slide door. | 6 | ||
| C.COVER OPEN | The cleaning roller cover is open. | Close the cleaning roller cover. | 25 | ||
| PAPER END | The print paper is used up. | Install the new print paper. | 12 | ||
| PAPER REM | Paper still remains in the printer. | Remove the paper. | 20 | ||
| PAPER JAM | The print paper is jammed. | See "OVERCOMING PAPER JAMS." | 20 | ||
| MECHA ERROR | The printer has a mechanical problem. | Turn off the printer, wait for 10 seconds or longer, and turn it on. Alternatively, see "OVERCOMING PAPER JAMS." | 20 |