Brand: Motorola
Category: Networking
Document Type: Manual
Language: EN
Manual for SCOUT83
Uploaded: Nov. 21, 2025, 7:54 p.m.
Manual Publish Date: 2014-05-30
Warranty Information
1-year warranty for consumer products, 90-days for accessories.
Connecting Devices
- Setup: Connect the camera to power, ensure it is within Wi-Fi router range, and have the Wi-Fi password ready.
- Android Setup: Download the Hubble for Motorola Monitors app, create an account, and follow in-app instructions to add the camera.
- iPhone/iPad Setup: Download the Hubble for Motorola Monitors app, create an account, and follow in-app instructions to add the camera, including Bluetooth pairing.
Camera Functions
The Hubble app allows you to add/remove cameras, change account information, adjust camera settings, and access general settings.
Resetting the Camera
Refer to the manual for instructions on how to reset the camera.
Troubleshooting and error codes
| Category | Question | Answer |
|---|---|---|
| Account | What do I do if I forgot my password? | Click on the "Forgot Password" link on the http://www.hubbleconnected.com/motorola/login/ website OR your Android™™ or iOS application. An email will be sent to your registered email address. |
| Account | I am unable to receive a new password although I have used the "Forgot password" option. | 1. The e-mail might have been sent to your Junk Mail Folder. Please check your Junk Mail Folder. 2. There might be a delay in getting your e-mail. Please wait a few minutes and refresh your email account. |
| Connectivity Issues | I get a message: We are having problems accessing your camera. This could be due to lack of internet connection. Please wait and try again later. | 1. Please try again in a few minutes. This could be because of any issue with your internet connection. 2. If the problem remains, please restart your Camera to check if this fixes the problem. 3. Please restart your Wireless Router. |
| Viewing Camera | When I am in "remote mode", the video stops after 5 minutes. How do I view for longer? | When you are accessing your Camera via a network different from your home network (over internet) your video times out after 5 minutes. You can click on the Camera again from the Android™M/iOS application to start streaming again. If you are accessing from your web-browser, then you can press on the Reload button to start viewing your Camera video stream again. |
| Features | The sound alert setting threshold is not right. | You can Adjust Sound Sensitivity to trigger notifications under Camera Setting menu. |
| Connectivity Issues | My Phone application displays the following message: "Unable to connect to BMS server". | 1. Check the Wi-Fi® network strength. 2. Check if you are connected to the internet by starting the phone browser and going to a website like www.google.com. 3. Try again if you are successful connecting to the internet. |
| Setting Up | While I am adding a new camera to my account, I am not able to find any Cameras to add. | If you are trying to add a Camera which has previously been added into your account or another account, you will first have to reset the Camera. This can be done by pressing and holding the PAIR button at the bottom of the Camera for 5 seconds. |
| General | What are the supported browsers for accessing from my PC/ Mac®? | On PC and Mac®, we recommend to use Google Chrome. However the following browsers are also supported: PC: Internet Explorer 8 and above. Mac®: Safari. |
| General | What is the significance of LED flashing? | A blinking LED indicates the following status: Slow blinking: 1. Your Camera is in setup mode. You can add the Camera to your account in this mode. Out of the box, the Camera is in setup mode. To reset to setup mode, press and hold the PAIR button on the bottom of the Camera untill you hear a beep. Slow blinking: 2. The Camera is either connecting to the router or lost the link to the router. Please ensure that the Camera is in the Wi-Fi® signal range. LED is stable: The Camera is connected to the Wi-Fi® network. |
| Connectivity Issues | I am not able to access my Camera. | Please check if the Camera is within Wi-Fi® range. If the LED on your Camera is slow blinking, please try to move the Camera closer to the router for better Wi-Fi® range and try again. |
| Setting Up | During setup on device for Android™™ and iOS, during the last step lam not able to find my Camera and the setup fails. | Please reset the Camera to setup mode and try again. Press and hold the PAIR button on the bottom of the Camera untill you hear a beep. Wait for a minute for the Camera to restart. When the Camera LED is blinking, indicating that it is in setup mode. Now restart the setup from your Smartphone again. |
| Connectivity Issues | Even though I am accessing my Camera from the same Wi-Fi® network, I still find my Camera is shown as remote. I can only access it for 5 minutes at a time. | Please check your wireless router settings. For example, in Buffalo brand routers there is an option called Wireless Isolation. Please disable this option. |
| Camera | When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do? | Please upgrade your firmware. This takes around 5 minutes. We push upgrades from time to time to improve the Camera features. |
| General | Which platforms are supported for accessing my Camera? | Windows® 7*, Windows® 8* *Java browser plug-in needed Mac iOS version 10.7 or above Internet Explorer® version 8.0 or above Firefox® version 11.0 or above Chrome™™ version 18.0 or above SafariⓇ version 5.1 or above Java™™ version 7 or above Android™™ version 4.0 or above iPhone®/iPad® iOS version 7.0 or above. |
| General | I do not hear sound when I am accessing a remote Camera. | You can tap on the speaker icon in the video stream screen to hear audio. By default the audio is not ON when you are accessing a remote Camera. |
| General | What is the meaning of "Local Camera" and "Remote Camera"? | When you are accessing your camera from the same wireless network (Home) in which it is configured, it is a local camera. When you are accessing your Camera away from your home it is a remote camera. You may be using 3G, 4G or 4G LTE or a Wi-Fi® connection outside of your home. |
| General | How do I download the APP for Android™™ and iOS devices? | Android™™: Open Google Play APP on your Android™™ device. - Select Search - Type "Hubble for Motorola Monitors" - The results will have Monitor Everywhere App by Binatone select to install it. iOS Device: Open iOS APP StoreSM - Select search - Type "Hubble for Motorola Monitors" - The results will have Monitor Everywhere App by Binatone Select to install it. |
| Setting Up | When the video is cut off, the application attempts to reconnect and and results in lost sound and choppy video. | You will need to turn off the auto lock function of your smart device to ensure continuous video/audio feeding. |
| Features | How many users can access the Camera at one time? | If you are accessing in local more, two users are supported, after two users all streaming will go through remote server. This allows for unlimited user access to a single Camera at one time. |
| Connectivity Issues | I found interference caused by my other web cam devices. | Video streaming performance is related to internet bandwidth, especially if you have 2 or more video streaming devices that are working through the same router. |