Brand: PHILIPS
Category: Electronics
Document Type: Manual
Language: EN
Brand: PHILIPS
Category: Electronics
Document Type: Manual
Language: EN
Uploaded: Nov. 21, 2025, 9:22 p.m.
| PROBLEM | SOLUTION |
|---|---|
| The phone does not switch on | Remove and reinstall the battery (see page 8). Then charge the phone until the battery icon has stopped flashing. Finally, unplug from the charger and try to switch the mobile on. |
| The display shows BLOCKED when you switch on | Somebody tried to use your phone but didn't know the PIN code nor the unblocking code (PUK). Contact your service provider. |
| The ⁂ and – symbols are not displayed | The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall buildings) or you are outside the network coverage area. Try from another place or contact your network operator for assistance/information about the network. |
| The display doesn't respond (or responds slowly) to key pushes | The display responds more slowly at very low temperatures. This is normal and does not affect the operation of the phone. Take the phone to a warmer place and try again. In other cases please contact your phone supplier. |
| Your phone doesn't go to idle screen | Press ⌫ and hold ⌫ or switch off the phone, check that the SIM card and the battery are installed correctly, and switch it on again. |
| Your phone doesn't display the phone numbers of incoming calls | This feature is network and subscription dependent. If the network doesn't send the caller's number, the phone will display Call I instead. Contact your operator for detailed information on this subject. |
| You can't send text messages | Some networks don't allow message exchanges with other networks. Contact your operator for detailed information on this subject. |
| You can't receive and/or store JPEG images | An image may not be accepted by your mobile phone if it is too large, or if it doesn't have the right file format. See page 64 for complete information on this subject. |
| When charging the battery, the battery icon shows no bars and the outline is flashing | Only charge the battery in an environment where the temperature does not go below 0°C (32°F) or above 50°C (113°F). In other cases please contact your phone supplier. |
| You are not sure that you are receiving calls properly | To receive all calls, make sure that none of the features "Conditional call forward" or "unconditional call forward" is activated (see page 34). This network and subscription dependent feature may display one of the following icons: ↳ call forward unconditional to number ↳ call forward unconditional to voice mailbox |
| When attempting to use a feature in the menu, the mobile displays not allowed | Some features are network dependent. They are only available, therefore, if the network or your subscription supports them. Contact your operator for detailed information on this subject. |
| The display shows SIM failure | Check that the SIM card has been inserted in the right position (see page 8). If the problem remains, your SIM card may be damaged. Contact your operator. |
| The display shows IMSI failure | This problem is related to your subscription. Contact your operator. |
| The display shows Insert your SIM card | Check that the SIM card has been inserted in the right position (see page 8). If the problem remains, your SIM card might be damaged. Contact your operator. |
| Your phone doesn't work well in your car | A car contains many metallic parts that absorb electromagnetic waves which can affect the phone's perfomances. A car kit is available to provide you with an external antenna and enables you to phone without handling the handset. You should check with local authorities if you are allowed to phone while driving. |