Brand: PHILIPS
Category: Electronics
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for Xenium X712
Uploaded: Nov. 21, 2025, 6:47 p.m.
Manual Publish Date: 2010-04-15
Warranty Information
This limited warranty covers material defects for one year, with specific exclusions.
Getting Started
1. Remove the back cover.
2. Take out the battery.
3. Insert SIM1/SIM2.
4. Install the battery.
5. Replace the back cover.
Charge the battery
A new battery is partially charged. The battery icon in the upper-right corner shows the battery level of charging status.
Insert a Micro SD card
1. Push down the card holder and lift it up. Align your micro-SD card with the slot. Put it in place.
2. Press down the card holder and pull it until it is locked.
Connect to your PC
1. Insert the supplied Data communication software into the CD drive.
2. Run the autorun.exe program.
3. Make selections as prompted, and installation starts automatically.
Customize your phone
Set clock
1. On the home screen, go to Menu>Settings>General>Time and date.
2. Select Set time/date: Enter the digits or long press navigation key ◄ or ▶ until you reach the desired digits.
SIM settings
1. Check that your phone is turned on. Enter the PIN code if required.
2. Go to Settings>SIM settings>Dual SIM >Slot1/Slot2 settings, name your SIM card, select a theme and activate it or not.
3. Select SIM1 or SIM2 to be the primary card.
Troubleshooting and error codes
| Issue | Solution |
|---|---|
| The phone does not switch on | Remove/reinstall the battery. Then charge the phone until the battery icon stops scrolling. Unplug the charger and try to switch the mobile on. |
| The display shows BLOCKED when you switch on the phone | Somebody tried to use your phone but didn't know the PIN code nor the unblocking code (PUK). Contact your service provider. |
| The display shows IMSI failure | This problem is related to your subscription. Contact your operator. |
| Your phone doesn't return to home screen | Long press the hang-up key or switch off the phone, check that the SIM card and the battery are installed correctly and switch it on again. |
| The network symbol is not displayed | The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall buildings) or you are outside the network coverage area. Try from another place, try to reconnect to the network (especially when abroad), check that the antenna is in place if your mobile has an external antenna, or contact your network operator for assistance/information. |
| The display doesn't respond (or the display responds slowly) to key presses | The display responds more slowly at very low temperatures. This is normal and does not affect the operation of the phone. Take the phone to a warmer place and try again. In other cases please contact your phone supplier. |
| Your battery seems to over heat | You might be using a charger that was not intended for use with your phone. Make sure you always use the Philips authentic accessory shipped with your phone. |
| Your phone doesn't display the phone numbers of incoming calls | This feature is network and subscription dependent. If the network doesn't send the caller's number, the phone will display Call I or Withheld instead. Contact your operator for detailed information on this subject. |
| You can't send text messages | Some networks don't allow message exchanges with other networks. First check that you have entered the number of your SMS centre, or contact your operator for detailed information on this subject. |
| You can't receive and/or store JPEG pictures | A picture may not be accepted by your mobile phone if it is too large, if its name is too long, or if it doesn't have the correct file format. |
| You feel that you have missed some calls | Check your call divert options. |
| When charging, the battery icon shows no bar and the outline is flashing | Only charge the battery in an environment where the temperature does not go below 0°C (32°F) or above 50°C (113°F). In other cases please contact your phone supplier. |
| The display shows SIM failure | Check that the SIM card has been inserted correctly. If the problem persists, your SIM card may be damaged. Contact your operator. |
| When attempting to use a feature in the menu, the display shows NOT ALLOWED | Some features are network dependent. They are only available, therefore, if the network or your subscription supports them. Contact your operator for detailed information on this subject. |
| The display shows INSERT YOUR SIM CARD | Check that the SIM card has been inserted correctly. If the problem persists, your SIM card may be damaged. Contact your operator. |
| The autonomy of your phone seems lower than indicated on the user guide | The autonomy is linked to your settings (e.g., ringer volume, backlight duration) and the features you use. To increase the autonomy, and whenever possible, you must deactivate features you do not use. |
| Your phone doesn't work well in your car | A car contains many metallic parts that absorb electromagnetic waves which can affect the phone's performance. A car kit is available to provide you with an external antenna and enables you to make and receive phone calls without handling the handset. |
| Your phone is not charging | If the battery is completely flat, it might take several minutes of pre-charge (up to 5 minutes in some cases) before the charging icon is displayed on the screen. |
| The picture captured with the phone camera is not clear | Make sure that the camera lens on both sides is clean. |