Brand: realme
Category: Smartphone
Document Type:
Language: EN
Available Languages: EN , ES
Uploaded: Aug. 10, 2025, 12:04 a.m.
This device comes with a 24-month warranty for manufacturing defects.
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on | Battery is depleted. | Charge the phone for at least 30 minutes and try again. |
| Phone is unresponsive | System error. | Press and hold the Power button for 10-15 seconds to force restart the phone. |
| Cannot make or receive calls | Poor network signal or SIM card issue. | Move to an area with better signal or reinsert the SIM card. Check network settings. |
| Cannot connect to Wi-Fi | Incorrect Wi-Fi password or router issue. | Verify the Wi-Fi password. Restart your router. Forget the network and reconnect. |
| Apps crashing | App or system software issue. | Clear app cache and data. Update the app or the phone's system software. |