Brand: ROCA
Category: Toilet
Document Type: Manual
Language: EN
Available Languages: ES , EN
Uploaded: April 20, 2026, 7:52 p.m.
The provided manual does not specify a warranty period.
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
| Product does not respond to the auxiliary side panel. | The unit is switched off. | Press the Stop button on the auxiliary side panel. |
| Product does not respond when pressing the remote control and the remote control function LEDs do not light up. | The unit is unplugged or has no power. | Plug the product into the mains electrical outlet. |
| The remote control batteries are depleted. | Replace the batteries. (See 4.1.4). | |
| The remote control batteries are not correctly placed. | Verify that the battery placement is correct. (See 4.1.4)* | |
| All remote control LEDs flash. | The remote control batteries are running low. | Replace the batteries. |
| Product does not respond when pressing the remote control and the function LEDs flash in sequence. | The unit is switched off. | Press the Stop button on the auxiliary side panel. |
| The remote control is not paired with the e-bidet. | Pair the remote control. (See 2.2.1) | |
| No function is activated and a beep is heard. | The remote control cannot be paired with the e-bidet. (Batteries are new and correctly placed) | * |
| The user is not seated correctly and the sensor is not responding. | Adjust seating position. * | |
| The washing flow rate is lower than usual and the lights flash 3 times every 5 seconds. | The water outlet holes of the nozzle may be blocked by limescale. | Descale the nozzle (See 4.1.2) and perform a product RESET. (See 3.6) * |
| The washing function stops. | The pre-set washing time (2 minutes) has expired. | This is normal. Reactivate the washing function. |
| The presence sensor no longer detects the user. If the user is seated too far forward, the device may no longer detect the user. | Sit correctly. Reactivate the washing function. * | |
| Power supply failure. | Check the electrical installation or unplug and replug the power cable. | |
| The washing function stops and the lights flash 1 time every 5 seconds. | Insufficient water entering the In-wash. The shut-off valve is closed or there is a general water supply failure. | Check for mains water supply and perform a product RESET. (See 3.6) |
| Insufficient water entering the In-wash. The water filter is clogged. | Clean the water filter (See 4.1.3) and perform a product RESET. (See 3.6). | |
| The washing function stops and the lights flash 2 times every 5 seconds. | Insufficient water entering the In-wash. The water supply hose is pinched or kinked. | Reposition the supply hose and perform a product RESET. (See 3.6).* |
| Insufficient water entering the In-wash for no previous reason. | * | |
| The washing function stops and the lights flash 4 or 5 times every 5 seconds. | The water outlet holes of the nozzle may be blocked by limescale or there is a blockage in the water circuit. | Descale the nozzle and perform a product RESET. (See 3.6). * |
| The washing water is not hot. | The wash water has overheated. | Perform a product RESET. (See 3.6). * |
| The washing water is not hot and the lights flash 6 times every 5 seconds. | The water is set to room temperature. | Increase the temperature using the remote control. |
| The washing water is not hot and the lights flash 7 times every 5 seconds. | The water heater is not functioning. | Perform a product RESET. (See 3.6). * |
| The temperature sensors are not functioning correctly. | Perform a product RESET. (See 3.6). * | |
| The nozzle does not retract. | Power supply has been interrupted. | Restore power. The nozzle retracts automatically. |
| The nozzle motor has lost its position. | Perform a product RESET. (See 3.6) * |