Brand: SAMSUNG
Category: Camera
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 8:54 p.m.
Please refer to the product warranty documentation for details.
| Case | Problem | Solution |
|---|---|---|
| Case 1 | USB cable is not connected or it is not the supplied USB cable. | Connect the supplied USB cable. |
| Case 2 | The camera is not recognised by your PC. | Install the camera driver correctly. Turn off the camera, remove the USB cable, plug in the USB cable again, and then turn on the camera. |
| Case 3 | There is an unexpected error during file transfer. | Turn the camera power off and on again. Transfer the file again. |
| Case 4 | When using the USB hub. | Connect the camera directly to the PC. |
| Case 5 | Are other USB cables connected to the PC? | Disconnect the other USB cable, and connect only one USB cable to the camera. |
| Case 6 | Unknown Devices or Other Devices entries with a yellow question mark(?) beside them or devices with an exclamation mark(!) beside them in Device Manager. | Right-click on the entry and select "Remove". Restart the PC and connect the camera again. For Windows 98 PC, remove the camera driver also, restart the PC, and then reinstall the camera driver. |
| Case 7 | Computer may not recognise the camera as a removable disk due to security programs. | Stop the security programs and connect the camera. |
| Case 8 | Camera connected to the front USB port may not be recognised. | Connect the camera to the USB port located on the back of the computer. |