Brand: SAMSUNG
Category: Camera
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 9:14 p.m.
Please refer to the warranty that came with the product or visit samsungcamera.com.
Instructions
Getting to Know your camera
| Case | Issue | Solution |
|---|---|---|
| Case 1 | USB cable is not connected or it is not the supplied USB cable. | Connect the supplied USB cable. |
| Case 2 | The camera is not recognised by your PC. | Install the camera driver correctly. Turn off the camera, remove the USB cable, plug it in again, and then turn on the camera. |
| Case 3 | Unexpected error during file transfer. | Turn the camera power off and on again. Transfer the file again. |
| Case 4 | Problem connecting to the PC through a USB hub. | Connect the camera directly to the PC if possible. |
| Case 5 | Other USB cables are connected to the PC. | Disconnect other USB cables and connect only one USB cable to the camera. |
| Case 6 | Unknown Devices or Other Devices entries with a yellow question mark or exclamation mark in Device Manager. | Right-click the entry, select "Remove". Restart the PC and connect the camera again. For Windows 98SE, remove the camera driver, restart the PC, and reinstall. |
| Case 7 | Security programs may prevent the camera from being recognized. | Stop the security programs and connect the camera. Refer to security program instructions for temporary disabling. |
| Case 8 | Camera connected to the front USB port of the computer. | Connect the camera to the USB port located on the back of the computer. |