Brand: SAMSUNG
Category: Computer
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 8:26 p.m.
No specific warranty period found in the provided pages.
| Issue | Possible Solutions |
|---|---|
| Screen keeps switching on and off (PC mode) | Check cable connection between product and PC. Ensure connectors are locked. |
| Blank spaces on all four sides of the screen (HDMI or HDMI-DVI) | These are not product defects. Adjust screen size in HDMI or DVI settings for the graphics card, or update the graphics card driver. |
| Power LED is off. Screen will not switch on. | Check that the power cable is connected properly. |
| 'Check the cable connection and the settings of the source device.' message appears. | Check that the cable is properly connected to the product. |
| 'Not Optimum Mode' is displayed. | Signal exceeds maximum resolution/frequency. Change settings referring to Standard Signal Mode Table. |
| Images on screen look distorted. | Check cable connection to the product. |
| Screen is not clear. Screen is blurry. | Remove accessories (extension cable, etc.) and try again. Set resolution and frequency to recommended level. |
| Screen appears unstable and shaky. Shadows or ghost images. | Check if PC resolution/frequency is compatible. If needed, change settings referring to Standard Signal Mode Table and Information menu. |
| Screen too bright or too dark. | Adjust Brightness and Contrast. |
| Screen colour is inconsistent. | Change Color settings. |
| Colours have a shadow and are distorted. | Change Color settings. |
| White does not really look white. | Change Color settings. |
| No image on screen, power LED blinks every 0.5 to 1 second. | Product is in power-saving mode. Press any key or move the mouse to return to normal operating mode. |
| Text is blurry. | For Windows OS: Go to Control Panel → Fonts → Adjust ClearType text and turn on ClearType. |
| Video playback is choppy. | Video player may not be optimized. Try playing the file on another video player. |
| There is no sound. | Re-check audio cable connection and adjust volume. Check volume settings and mute status. If volume is low, adjust PC sound card/software volume. |
| Video is available but no sound. | Sound cannot be heard with HDMI-DVI cable. Connect using an HDMI cable. |
| Beeping sound when PC is booting. | Have your PC serviced. |