Brand: SAMSUNG
Category: Home Cinema
Document Type: Manual
Language: EN
Manual for BD-H8500/H8900
Uploaded: Nov. 21, 2025, 6:48 p.m.
Manual Publish Date: null
Warranty Information
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Connecting to a TV
\nConnect the product to your TV using an HDMI cable for video and audio output. Ensure the HDMI cable is high-speed for resolutions above 720p. If using an HDMI-to-DVI cable, connect digital audio separately. Adjust 'HDMI Deep Colour' if screen noise occurs.
\nConnecting to an Audio System
\nUse Method 1 for HDMI-supported AV receivers or Method 2 for optical input. After connection, select the correct input on your audio system and TV. Do not connect the power cord until all connections are made.
\nConnecting to a Network Router
\nConnect via a wired Ethernet cable or wirelessly. For wired connections, a router is recommended for DSL users. Wireless connections require infrastructure mode and support specific security protocols (WEP, WPA-PSK, WPA2-PSK). WPS can be used for automatic setup.
\nThe Home Screen
\nThe Home Screen provides access to various functions: PLAY DISC, FILMS AND TV SHOWS, MULTIMEDIA, Sign In, Search, SAMSUNG APPS, My Apps, Recorded TV, Schedule Manager, Screen Mirroring, and Settings. The screen automatically switches to DTV Channel mode after 3 minutes of inactivity.
\nPicture Settings
\nAdjust UHD Output, 3D Settings, Screen Size, TV Aspect Ratio, BD Wise, Resolution, DTV Smart Resolution, Movie Frame (24fps), Fit Screen Size, HDMI Colour Format, HDMI Deep Colour, and Progressive Mode to optimize picture quality.
\nSound Settings
\nConfigure Digital Output (PCM, Bitstream), PCM Downsampling, Dynamic Range Control, Downmixing Mode, DTS Neo:6 Mode, Audio Sync, and Connected Device settings to match your audio system.
\nTroubleshooting and error codes
| PROBLEM | SOLUTION |
|---|---|
| No operation can be performed with the remote control. | Check the batteries in the remote control. They may need replacing. Operate the remote control at a distance of no more than 6.1m. Remove the batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall the batteries and try to operate the remote control again. |
| Disc does not play. | Ensure that the disc is installed with the label side facing up. |
| Disc Menu does not appear. | Check the region number of the Blu-ray/DVD disc. Ensure that the disc has disc menus. |
| The prohibition message appears on the screen. | This message appears when an invalid button is pressed. The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles). You've requested a title or chapter number or search time that is out of range. |
| Play mode differs from the Setup Menu selection. | Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function. |
| The screen ratio cannot be changed. | The Screen Ratio is fixed on your Blu-ray/DVD disc. This is not a problem with the product. |
| No audio. | Make sure you have selected the correct Digital Output in the Audio Options Menu. |
| The screen is blocked | If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV. |
| Forgot PIN | Press the button (on top panel) for more than 5 seconds with no disc inside on the home screen, All settings will revert to the factory settings. When the factory default settings are restored, all stored user BD data is deleted. Press the button (on top panel) for more than 5 seconds with no disc inside on the home screen, All settings including the PIN will revert to the factory settings. Don't use this unless absolutely necessary. When the factory default settings are restored, all stored user BD data is deleted. |
| If you experience other problems. | Go to the contents and find the section of the user manual that contains the explanations regarding the current problem, and follow the procedure once again. If the problem still cannot be solved, please contact your nearest Samsung authorised service centre. |
| The picture is noisy or distorted | Make sure that the disc is not dirty or scratched. Clean the disc. |
| No HDMI output. | Check the connection between the TV and the HDMI jack of the product. Check if your TV supports 576p, 720p, 1080i, 1080p HDMI input resolution. |
| Abnormal HDMI output screen, | If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). |
| Play I can see folders shared on network devices, but I cannot see the files. | Multimedia files on network devices Multimedia list shows only files corresponding to the Videos, Photos, and Music categories. Files that do not correspond to these categories may not be displayed. |
| Video is played intermittently. | Check if the network is stable. Check if the network cable is properly connected and if the network is not overloaded. |
| Network connection between product and PC is unstable. | The wireless connection between the DLNA compatible device and the product is unstable. Check the connection. The IP address under the same subnetwork should be unique. If they are not, IP interference can cause this phenomenon. Check if you have a firewall enabled. If so, disable the firewall function. |
| I cannot connect to the BD-Live server, | BD-Live Check whether the network connection is successful or not by using the Network Status menu. Check whether the USB memory device is connected to the product. The memory device must have at least 1 GB of free space to accommodate the BD-Live service. You can check the available size in Delete BD Data. Check whether the BD-Live Internet Connection menu is set to Allow(All). If all above fails, contact the contents provider or update the product to the latest firmware. |
| When using the BD-Live service, an error occurs. | The memory device must have at least 1 GB of free space to accommodate the BD-Live service. You can check the available size in Delete BD Data. |
| "Performance test failed." message appears, and also Schedule Recording / recording and Timeshift function does not work. | Recording Using lower quality USB storage device not supporting Recording function can cause this kind of problem. It is recommended to use USB HDD storage device. Recommended specification of USB HDD is at least 5400 rpm. USB HDD of RAID type is not supported. |
| Can not view Pay channel with connection CI(+) CAM | Pay channel Check whether the firmware of CAM is upgraded for compatibility with CI+ 1.3Version. Some CAM's in the market with older firmware versions are not fully interoperable with this device that is compliant to v1.3 specification. It is a problem of legacy CAMs, not this CI Plus compliant device. In this case, this problme can be resolved by applying a firmware upgrade to the CAMs. So, please contact your network operator or CAM operator for it. When the factory default settings are restored, all stored user BD data is deleted. |