Brand: SAMSUNG
Category: Home Cinema
Document Type: Manual
Language: EN
Brand: SAMSUNG
Category: Home Cinema
Document Type: Manual
Language: EN
Uploaded: Nov. 21, 2025, 7:39 p.m.
Refer to your dealer for specific warranty information.
| Icon | Troubleshooting | Checkpoint | Solution |
|---|---|---|---|
| Power The input is displayed for a while when the power is turned on. |
Checkpoint 1 | The HDD & DVD Recorder requires some time to initialise and the input will be displayed for approx. 10 seconds after it is turned on. | |
| Recording Cannot record TV programmes. |
Checkpoint 1 | Check whether the power cord is securely plugged into the power outlet. | |
| Checkpoint 2 | Did you set the HDD & DVD Recorder channel settings correctly? | ||
| Checkpoint 3 | Check the free space on your HDD/DVD-RAM/-RW/-R discs. | ||
| I pressed the REC button but there is no response. | Checkpoint 1 | Check available disc type. (See page 63) If a programme is copy protected, it cannot be recorded. | |
| Playback Cannot play the disc. |
Checkpoint 1 | Check whether the disc is inserted correctly with the label facing up. | |
| Checkpoint 2 | Check the regional code of the DVD disc. | ||
| Checkpoint 3 | This HDD & DVD Recorder cannot play some types of discs. (See pages 7, 44) | ||
| Play mode settings are different from the settings configured in the Settings menu. | Checkpoint 1 | The disc does not support all selected functions. In this case, some settings configured in the settings menu may not work properly. | |
| Cannot change the aspect ratio. | Checkpoint 1 | The aspect ratio is fixed for DVD discs. (See page 35) | |
| The angle operation does not work while playing a DVD disc. | Checkpoint 1 | The angle operation is available only when the disc contains images captured from different angles. | |
| Video The disc revolves, but no image or bad quality images is displayed. |
Checkpoint 1 | Be sure that the Video Setting is properly set. (See pages 35~38) | |
| Checkpoint 2 | Check whether there is damage to or any foreign material on your disc. | ||
| Checkpoint 3 | Some low quality discs may not play properly. | ||
| Checkpoint 4 | If scenes change from dark to bright suddenly, the screen may shake vertically temporarily, but this is not a fault. | ||
| Sound No sound. |
Checkpoint 1 | Are you watching a programme in slow or skip mode? If you are playing a programme at a speed other than normal speed, sound will not be heard. (Except for forward search (X 2) in disc.) | |
| Checkpoint 2 | Check the connections and settings. (See pages 21~22, 33~35) | ||
| Checkpoint 3 | Check whether the disc is damaged. Clean the disc, if necessary. | ||
| Checkpoint 4 | Check whether the disc is inserted correctly with the label facing up. | ||
| No audio output. | Checkpoint 1 | Check whether you have selected the correct digital output options in the Audio Output Options menu. (See pages 33~35) | |
| Timer Recording Timer lamp flickers. |
Checkpoint 1 | Check there is enough space in the disc or HDD for recording. | |
| Checkpoint 2 | Check whether the current disc is recordable or not. Make sure to check before the start time of recording. | ||
| Timer recording does not work properly. | Checkpoint 1 | Re-check the recording time and the end time settings again. | |
| Checkpoint 2 | Recording will be cancelled if the power is interrupted due to a power failure or another similar reason while recording. | ||
| HDMI No HDMI output. |
Checkpoint 1 | Check whether the mode is stop mode or not. You can switch HDMI mode in stop mode. | |
| Checkpoint 2 | Check the Video output is HDMI enabled. | ||
| Checkpoint 3 | Check the connection between the TV and the HDMI jack of the HDD & DVD Recorder. | ||
| Checkpoint 4 | See if your TV supports HDMI. | ||
| Abnormal HDMI output screen. | Checkpoint 1 | If snow noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). | |
| HDMI output Jitter. | Checkpoint 1 | Check your TV system setup correctly. | |
| Checkpoint 2 | Please refer to the instruction manual of your TV. | ||
| Remote Control Unit The remote control doesn't work. |
Checkpoint 1 | Point the remote control at the remote control sensor on your HDD & DVD Recorder. Allow for proper distance. Remove obstacles between your HDD & DVD Recorder and the remote control. | |
| Checkpoint 2 | Check whether the batteries are drained. | ||
| Checkpoint 3 | Check whether TV, DVD or HDD control button is selected or not. | ||
| Other I forgot my password for parental supervision. |
Checkpoint 1 | Press and hold the PROG () buttons on the front panel of the Recorder for more than 5 seconds with no disc in the unit. All settings including the password will revert to the factory settings. Do not use this unless absolutely necessary. (Note that this function is possible only when no disc is inserted.) | |
| Is it possible to change a subtitle and an audio signal on a recorded disc? | Checkpoint 1 | A recorded disc is played with only the subtitle and the audio signal which were selected during recording. | |
| Other problems. | Checkpoint 1 | Read the table of contents and then find and read the section describing your problem, follow the instructions given. | |
| Checkpoint 2 | Plug your HDD & DVD Recorder off and on. | ||
| Checkpoint 3 | If the problem still persists, contact a nearby Samsung service centre. |