Brand: SAMSUNG
Category: Home Cinema
Document Type: Manual
Language: EN
Brand: SAMSUNG
Category: Home Cinema
Document Type: Manual
Language: EN
Uploaded: Nov. 21, 2025, 9:13 p.m.
Warranty information is not explicitly stated in the provided pages.
| Symptom | Check/Remedy |
|---|---|
| You cannot eject the disc. |
• Is the power cord plugged securely into the outlet? • Turn off the power, and then turn it back on. |
| Playback does not start. |
• Check the region number of the Blu-ray/DVD disc. A Blu-ray/DVD disc purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this product. • Make sure that the rating level is correct. |
| Playback does not start immediately when you press the button. |
• Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. |
| No sound. |
• The home cinema does not play sound during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? |
| You can only hear sound from a few speakers, but not all 6. |
• On certain Blu-ray/DVD discs, sound is output from the front speakers only. • Check if the speakers are connected properly. • Adjust the volume. • When playing audio from a CD, the radio, or a TV, the unit outputs sound to the front speakers only. |
| Dolby Digital 5.1 CH Surround Sound is not produced. |
• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to Dolby Digital 5.1-CH in the information display? |
| The remote control does not work. |
• Are you operating the remote within its operational range and within the proper angle relative to the sensor? • Are the batteries drained? • Have you selected the correct mode? Press the function button to change the mode (BD/DVD, D. IN, AUX, etc.). |
| • The disc is rotating but there is no picture. |
• Is the TV power on? • Are the video cables connected properly? • Is the disc dirty or damaged? • A poorly manufactured disc may not be playable. |
| • Picture quality is poor and the picture is shaking. | |
| Audio language and subtitles do not work. | • The Audio Language and subtitle functions will not work if the disc does not contain multiple language sound tracks or subtitles. |
| The menu screen does not appear even when you select the menu function. | • Are you using a disc that does not contain menus? |
| The aspect ratio cannot be changed. | • The home cinema can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or 4:3 Pan-Scan mode, but plays 4:3 Blu-ray/DVD discs in 4:3 mode only. Refer to the Blu-ray Disc jacket, and then select the appropriate aspect ratio. |
| • The product is not working. (Example: The power goes off or you hear a strange noise.) |
• Press and hold the button on front panel for more than 5 seconds in STANDBY mode. This will reset the unit. Using the RESET function will erase all stored settings. Do not use this function unless necessary. |
| • The Product is not working normally. |
• With no disc in the product, press and hold the button for longer than 5 seconds. INIT appears on the display and all settings will return to their default values. Using the RESET function will erase all stored settings. Do not use this function unless necessary. |
| You have forgotten the rating level password. | |
| Can't receive radio broadcasts. |
• Is the antenna connected properly? • If the antenna's input signal is weak, install an external FM antenna in an area with good reception. |
| There is no sound when you try to listen to TV audio through the home cinema speakers. | • If you press the button while listening to TV audio using the D. IN or AUX functions, the Blu-ray/DVD disc functions are turned on and the TV audio is muted. |
| "Not Available" appears on screen. |
• The feature is unavailable or the action cannot be completed at this time because: 1. The Blu-ray/DVD disc's software restricts it. 2. The Blu-ray/DVD disc's software doesn't support the feature (e.g., angles) 3. The feature is not available at the moment. 4. You've requested a title or chapter number or search time that is out of range. |
| If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV. | • Press and hold the button on front panel for more than 5 seconds with no disc in the product. All settings will revert to their factory settings. |
| No HDMI output. | • Check the connection between the TV and the HDMI jack of the product. |
| Abnormal HDMI output appears on the screen. |
• Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input resolution. • If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). |