Brand: SAMSUNG
Category: MOBILE PHONE
Document Type: Manual
Language: EN
Available Languages: EN , ES
Brand: SAMSUNG
Category: MOBILE PHONE
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 6:05 p.m.
Standard One-year Limited Warranty information is available online and on the device.
| Problem | Solution |
|---|---|
| Device does not turn on | Press and hold the Side button and Volume down button for more than 7 seconds to force restart. Charge the device. |
| Screen is frozen or unresponsive | Press and hold the Side button and Volume down button for more than 7 seconds to force restart. |
| Cannot connect to Wi-Fi network | Check if Wi-Fi is turned on. Restart your router and device. Forget the network and reconnect. |
| Poor mobile network signal | Move to an area with better reception. Check if Airplane mode is off. Contact your service provider. |
| Battery drains quickly | Check battery usage in Settings. Reduce screen brightness. Turn off unused features like Bluetooth and location services. |