Brand: SAMSUNG
Category: MOBILE PHONE
Document Type: Manual
Language: EN
Manual for S24 Plus
Uploaded: Nov. 21, 2025, 6:12 p.m.
Warranty Information
No warranty information is provided in the provided manual excerpts.
Getting Started
Device Layout and Functions
Familiarize yourself with the buttons and sensors on your Galaxy S24 Ultra/S24+.
Hard Buttons
- Side button: Turn on/off, lock screen, access Bixby, open apps.
- Side button + Volume Down: Capture screenshots, turn off device.
Soft Buttons
On-screen navigation buttons (Recents, Back, Home) appear when the screen is on.
Charging the Battery
- Wired Charging: Use the USB cable and adapter.
- Wireless Charging: Place the device on a wireless charger.
- Wireless Power Sharing: Charge other devices using your phone's battery.
Nano-SIM card and eSIM
Insert or download SIM/eSIM for network connectivity.
Turning the Device On and Off
- On: Press and hold the Side button.
- Off: Press and hold Side and Volume Down buttons.
- Restart: Tap Restart or force restart by holding Side and Volume Down buttons for 7+ seconds.
Initial Setup
Follow on-screen instructions when turning on the device for the first time or after a data reset.
Samsung Account
Sign in or create a Samsung account to access various Samsung services.
Appendix
Troubleshooting
Solutions for common issues like device prompts, network errors, device not turning on, touch recognition problems, freezes, and connection issues.
Troubleshooting and error codes
| Problem | Solution |
|---|---|
| Device prompts for Password, PIN, PUK, or PIN2 | Enter the correct code. For PUK, contact your carrier. For PIN2, contact your carrier. Turn off SIM lock if desired. |
| Network or service error messages | Move to an area with better signal. Check subscription status with your carrier. |
| Device does not turn on | Fully charge the battery. |
| Touch recognition works slowly or improperly | Remove screen protector. Ensure hands are clean. Avoid sharp objects. Restart the device. Update software. Check for screen damage. |
| Device freezes or encounters a fatal problem | Close apps, restart, or force restart. If unresolved, perform a factory data reset. |
| Calls are not connected | Ensure correct cellular network. Check call barring settings. |
| Others cannot hear you speaking on a call | Ensure microphone is not covered and is close to your mouth. Check headphone connection. |
| Sound echoes during a call | Adjust volume or move to another area. |
| Cellular network or internet is often disconnected or audio quality is poor | Ensure antenna is not blocked. Move to better signal area. Wireless services may be disabled while moving. |
| Battery does not charge properly (Samsung-approved chargers) | Ensure charger is connected properly. Visit a Samsung Service Centre for battery replacement. |
| Battery depletes faster than when first purchased | Avoid extreme temperatures. High usage of features/apps increases consumption. Battery is consumable and lifespan decreases over time. |
| Error messages appear when opening the camera | Charge battery. Free up storage. Restart the device. Contact a Samsung Service Centre if issue persists. |
| Picture quality is poorer than the preview | Quality varies with surroundings and techniques. Low light may cause noise or blur. |
| Error messages appear when opening multimedia files | Free up storage. Ensure music files are not DRM-protected. Check file format support. Use content authorized by carrier. |
| Bluetooth is not working well | Ensure device is ready to connect. Stay within Bluetooth range. Toggle Bluetooth on/off. Reset Wi-Fi and Bluetooth settings. Contact a Samsung Service Centre if unresolved. |
| A connection is not made when you connect the device to a computer | Use a compatible USB cable. Ensure proper drivers are installed and updated on the computer. |
| Your device cannot find your current location | Obstructions may affect GPS. Use Wi-Fi or mobile network for location. |
| Data stored in the device has been lost | Always make backup copies. Samsung is not responsible for data loss. |
| A small gap appears around the outside of the device case | This is a normal manufacturing feature; minor rocking may occur. |
| There is not enough space in the device's storage | Delete unnecessary data, cache, apps, or files. |
| The Home button does not appear | Drag upwards from the bottom of the screen to access the navigation bar. |