Manual for C24RG5*

Manual for C24RG5*

Brand: SAMSUNG

Category: Other

Document Type: Manual

Language: EN

Uploaded: Nov. 21, 2025, 6:40 p.m.

Warranty Information

Information regarding responsibility for pay service costs, including not a product defect, product damage caused by customer's fault, and other cases.

  • Before Using the Product: Includes securing installation space, safety precautions, cleaning, electricity and safety, installation, and operation guidelines.
  • Preparations: Covers parts identification, control panel, function key guide, picture settings (brightness, contrast, sharpness, volume), ports, product tilt adjustment, anti-theft lock, and stand attachment/removal.
  • Connecting and Using a Source Device: Details how to connect PCs using HDMI, HDMI-DVI, or DP cables, and connecting headphones. Also covers connecting power.
  • Correct Posture and Driver Installation: Provides guidance on ergonomic posture and setting the optimum resolution.
  • Game Features: Explains Picture Mode settings for different game genres (FPS, RTS, RPG, AOS), and AV mode options.
  • Advanced Settings: Covers Refresh Rate, Black Equalizer, Response Time, and FreeSync technology.
  • System Settings: Includes Self Diagnosis, Volume control, Smart ECO Saving+, Off Timer Plus, Eco Timer, DisplayPort Ver., HDMI Mode, PC/AV Mode, Source Detection, Key Repeat Time, Power LED On, and Reset All.
  • Information: Displays current input source, frequency, resolution, and product version.
  • Software Installation: Instructions for Easy Setting Box and firmware upgrades.
  • Troubleshooting: Guides on common issues and solutions for screen problems, connectivity, sound, and source device issues.
  • Specifications: Details general specifications, synchronization modes, and standard signal modes.
  • Appendix: Information on warranty service costs and product damage responsibility.

Troubleshooting and error codes

Issue Possible Cause Solution
Installation issue (PC mode) The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connectors are locked.
Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card. If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version. (Please contact the graphics card or PC manufacturer for further details about how to adjust the screen settings.)
Screen issue The power LED is off. The screen will not switch on. Check that the power cable is connected properly. If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working properly.
The message Check the cable connection and the settings of the source device. appears. Improper cable connection or device power status. Check that the cable is properly connected to the product. Check that the device connected to the product is powered on. If the monitor is in HDMI1, HDMI2 or DisplayPort mode, press the JOG button to display the function-button screen and select the → icon. Select PC or AV as shown on the menu screen.
Not Optimum Mode is displayed. Signal from graphics card exceeds maximum resolution or frequency. Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P.40).
The images on the screen look distorted. Cable connection issue. Check the cable connection to the product.
The screen is not clear. The screen is blurry. Incorrect accessories or unsupported resolution/frequency. Remove any accessories (video extension cable, etc.) and try again. Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen. Resolution and frequency settings are not compatible with the product. Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (P.40) in this manual and the Information menu on the product.
The screen is too bright. The screen is too dark. Brightness or Contrast settings. Adjust Brightness and Contrast.
Screen colour is inconsistent. Color settings. Change the Color settings.
The colours on the screen have a shadow and are distorted. Color settings. Change the Color settings.
White does not really look white. Color settings. Change the Color settings.
There is no image on the screen and the power LED blinks every 0.5 to 1 second. Product is operating in power-saving mode. Press any key on the keyboard or move the mouse to return to normal operating mode.
Text is blurry. ClearType settings are not configured. If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel → Fonts → Adjust ClearType text and change Turn on ClearType.
Video playback is choppy. Video player not optimized for PC resources. Playback of high-definition large video files can be choppy. This may be because the video player is not optimised for the PC resource. Try playing the file on another video player.
Sound issue No sound. Re-check the condition of the connected audio cable and/or adjust the volume. Check the volume. Check whether audio is set to mute.
The volume is too low. Volume settings. Adjust the volume. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software programme.
Video is available but there is no sound. HDMI-DVI cable used or incorrect connection. Sound cannot be heard if an HDMI-DVI cable is used to connect the input device. Connect the device using an HDMI cable or a DP cable.
Source device issue Beeping sound when PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.
Privacy Policy