Brand: SAMSUNG
Category: Other
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 7:29 p.m.
Samsung provides a warranty for this product, details of which are available in the manual.
| Problem | Possible Cause | Solution |
|---|---|---|
| Computer does not turn on | No power is supplied. | Check if the power cord is connected correctly to the computer and the power outlet. Check if the power outlet is working. |
| Computer does not boot into Windows | Operating system files are corrupted. | Perform system recovery or reinstall Windows. (Refer to Chapter 5. Troubleshooting) |
| Screen is blank | The computer is in Sleep Mode or Hibernation Mode. | Press any key or the power button to wake the computer. |
| Cannot connect to the network | Wireless or wired network connection is not enabled. | Check network cable connection or Wi-Fi settings. (Refer to Chapter 3. Using the computer) |
| CD/DVD drive not recognized | The disc is not inserted correctly or is damaged. | Reinsert the disc or try a different disc. Ensure the drive is clean. |