Brand: SAMSUNG
Category: Other
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 6:15 p.m.
Samsung Electronics Co., Ltd. reserves the right to change specifications without prior notice.
| Symptom | Check/Remedy |
|---|---|
| I cannot eject the disc. | • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. |
| Playback does not start. | • Check the region number of the DVD. DVD discs purchased from abroad may not be playable. • CD-ROMs and DVD-ROMs cannot be played on this product. • Make sure that the rating level is correct. |
| Playback does not start immediately when the Play/Pause button is pressed. | • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. |
| Sound is not produced. | • No sound is heard during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? Is the disc severely damaged? |
| Sound can be heard only from a few speakers and not all 6. | • On certain DVD discs, sound is output from the front speakers only. • Check if the speakers are connected properly. • Adjust the volume. • When listening to a CD, radio or TV, sound is output to the front speakers only. Select "PROLOG" by pressing PL II (Dolby Pro Logic II) on the remote control to use all six speakers. |
| Dolby Digital 5.1 CH Surround Sound is not produced. | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is produced only if the disc is recorded with 5.1 channel sound. • Is the audio language correctly set to Dolby Digital 5.1-CH in the information display? |
| The remote control does not work. | • Is the remote control being operated within its operation range of angle and distance? • Are the batteries drained? • Have you selected the correct mode (RECEIVER DVD/TV)? |
| • Disc is rotating but no picture is produced. • Picture quality is poor and picture is shaking. |
• Is the TV power on? • Are the video cables connected properly? Is the disc dirty or damaged? • A poorly manufactured disc may not be playable. |
| Audio language and subtitles do not work. | • Audio language and subtitles will not work if the disc does not contain them. |
| The Disc/Title menu screen does not appear even when the Disc/Title function is selected. | • Are you using a disc that does not contain menus? |
| Aspect ratio cannot be changed. | You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc jacket and then select the appropriate function. |
| • The product is not working. (Example: The power goes out or the front panel key doesn't work or a strange noise is heard.) • The product is not working normally. |
• Press and hold the STOP (■) button on the remote control for longer than 5 seconds with no disc (reset function). Using the RESET function will erase all stored settings. Do not use this unless necessary. |
| The rating level password has been forgotten. | • While "NO DISC" message appears on the display of the product, press and hold the remote control's STOP (■) button for longer than 5 seconds. "INIT" appears on the display and all settings will return to the default values. And then press the POWER button. Using the RESET function will erase all stored settings. Do not use this unless necessary. |
| Can't receive radio broadcast. | • Is the antenna connected properly? • If the antenna's input signal is weak, install an external FM antenna in an area with good reception. |