Brand: SAMSUNG
Category: Other
Document Type: Manual
Language: EN
Manual for NA64H3031AK
Uploaded: Nov. 21, 2025, 8:02 p.m.
Manual Publish Date: null
Warranty Information
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- To turn on the burner, press the control handle and turn it to the left, to the ignition position. Hold it there for a few seconds until the burner ignites.
- After igniting, keep the control handle pressed for about 5~8 seconds more for the heat sensor to warm up.
- Adjust the flame size by turning the control handle between minimum and maximum.
- To turn off, turn the control handle clockwise to the 'O' (off) position.
- Clean components regularly, preferably after each use.
- Ensure the appliance is completely cool before cleaning.
- Disconnect the appliance from the mains supply before any cleaning.
- Do not use abrasive cleaners or sharp objects as they will damage the surface.
- Clean with water and a little washing-up liquid.
Troubleshooting and error codes
| Problem | Probable cause | Solution |
|---|---|---|
| Not ignited | No Spark. | Check the electricity supply. |
| The burner lid is badly assembled. | Assemble the lid correctly. | |
| Badly ignited | The gas supply is closed. | Open the gas supply completely. |
| The gas supply is not completely open. | Open the gas supply completely. | |
| The burner lid is badly assembled. | Assemble the lid correctly. | |
| The ignition plug is contaminated with alien substance. | Wipe alien substance with a dry cloth. | |
| The burners are wet. | Dry the burners lids carefully. | |
| Noise made when combusted and ignited | The holes in the flame spreader are clogged. | Clean the flame spreader. |
| The burner lid is badly assembled. | Assemble the burner lid correctly. | |
| Flame goes out when in use. | The flame supervision device is contaminated with alien substance. | Clean the flame supervision device. |
| Product being cooked has boiled over and extinguished the flame. | Turn off burner knob. Wait one minute and reignite zone. | |
| A strong draught may have blown the flame out. | Please turn off zone and check cooking area for draught such as open windows. Wait one minute and reignite zone | |
| Yellow Flame | The holes in the flame spreader are clogged. | Clean the flame spreader. |
| Unstable Flame | Different gas is used. | Check the gas used. |
| Gas Smell | The burner lid is badly assembled. | Assemble the burner lid correctly. |
| Gas leakage | Stop using the product and close the middle valve. Open the window to ventilate. Contact our service centre by using a phone outside. |