Manual for SM-R190

Manual for SM-R190

Brand: SAMSUNG

Category: Other

Document Type: Manual

Language: EN

Uploaded: Nov. 21, 2025, 6:46 p.m.

Manual Publish Date: 2021-01-01

Basics
  • Read me first: Safety and proper use guidelines, regional variations, software modification warnings, and open source information.
  • Maintaining water resistance: Instructions on protecting earbuds from water damage, limitations of IPX7 standard, and cleaning after exposure.
  • Instructional icons: Explanation of Warning, Caution, and Notice icons.
  • About the Galaxy Buds Pro: Description of wireless earbuds for music and calls, with a safety warning for high-traffic areas.
  • Device layout and functions: Details on package contents, earbud components (ear tip, speaker, sensors, microphone), and charging case components (charger port, wireless charging coil, contacts, indicator lights).
  • Attaching an ear tip: Step-by-step instructions with a diagram.
  • Charging the battery: Includes wired and wireless charging methods, reducing battery consumption, and charging tips/precautions.
  • Battery indicator lights identification: Explains the meaning of earbud and charging case indicator light colors and patterns.
Using the earbuds
  • Connecting the earbuds to a mobile device: Steps for initial connection, including app installation and pairing with Samsung and non-Samsung devices.
  • Wearing the earbuds: Instructions on proper fit and precautions regarding magnets and touch sensors.
  • Using the earbud by touch: Explanation of touch controls for music, calls, and other functions.
Galaxy Wearable App
  • Introduction: How to use the app to view status and customize settings.
  • Connecting and disconnecting the earbuds: Procedures for managing Bluetooth connections with mobile devices.
  • Viewing Galaxy Buds Pro status and customising settings: Details on noise control modes, touch settings, equalizer, notifications, advanced features, labs, and finding earbuds.
  • General settings: Resetting earbuds.
  • Earbuds software update: Instructions for updating firmware.
  • Tips and user manual: Accessing quick tips and the full user manual.
  • About earbuds: Viewing legal and software information.
Appendix
  • Troubleshooting: Solutions for common issues like earbuds not working, Bluetooth connection problems, and battery charging issues.
  • Managing the Galaxy Buds Pro: Includes basic maintenance, cleaning instructions for speakers, air ducts, and charging contacts.
  • Restarting the earbuds: Steps to reset earbuds.
  • Coupling the earbuds: Instructions for pairing a new earbud with an existing one.
  • Removing the battery: Information on battery removal services.

Troubleshooting and error codes

Issue Solution
Your earbuds do not work
  • The battery may be completely discharged. Charge the battery completely before using the earbuds.
  • If an earbud's touch-sensitive sensor does not make contact with your ear, the earbud may not work. If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.
  • If the earbuds' touch feature becomes unresponsive or the earbuds do not work properly, insert the earbuds into their corresponding slots in the charging case, close the charging case, and then remove them after seven seconds or more.
Bluetooth device cannot locate your earbuds
  • Close the charging case again and open it to enter the Bluetooth pairing mode.
  • Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your earbuds and the mobile device are disconnected
  • Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
  • Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device. If necessary, update the Galaxy Wearable app to the latest version.
  • Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
  • Restart the mobile device and relaunch the Galaxy Wearable app.
  • If only a single earbud is connected to your mobile device, restart the earbuds to connect them both. To restart the earbuds, refer to Restarting the earbuds for more information.
The battery does not charge properly (For Samsung-approved chargers)
  • Ensure that the charging contacts of the earbuds and the charging contacts of the charging case are in contact with each other.
  • Ensure that the charger is connected properly to the charging case.
  • If the charging contacts are dirty, the battery may not charge properly. Wipe the charging contacts with a dry cloth and try charging the battery again.

If the tips above do not solve the problem, contact a Samsung Service Centre.
The charging time and the battery life is different between the earbuds
  • The charging time may differ between the two earbuds even if they started charging at the same time.
  • The charging time and the remaining battery may differ between the two earbuds due to different inner components.
The battery depletes faster than when first purchased
  • When you expose the Galaxy Buds Pro to very cold or very hot temperatures, the useful charge may be reduced.
  • The battery is consumable and the useful charge will get shorter over time.
  • When you are not using the earbuds, do not wear them, but store them in the charged charging case. The touch-sensitive sensor will continue to work while wearing the earbuds and reduce the usage time even though you are not using the earbuds. Also, the batteries of earbuds which are not being stored in the charging case will drain.
You cannot hear others speaking
Adjust the volume on the connected mobile device.
Sound echoes during a call
Adjust the volume on the connected mobile device or move to another area.
Sound is emitted from the connected mobile device, not the earbuds, during a call
  • Check if you are wearing the earbuds properly. If worn improperly, you will not be able to hear the call audio through the earbuds, even if the Bluetooth icon appears on the connected mobile device.
  • Remove the earbuds from your ears and put them in again.
Audio quality is poor
  • Wireless network services may be disabled due to issues with the service provider's network. Ensure to keep the earbuds away from electromagnetic waves.
  • Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (10 m). The distance may vary depending on the environment the devices are used in.
  • You may experience drops in volume or noise depending on the connected device's volume. To avoid this, appropriately adjust the connected device's sound.
Your earbuds sound comes slower than the screen when playing videos and games
The earbuds may have a time lag between the video and sound output when playing videos or games when connected to a mobile device.
The noise controls mode does not work well
  • Wear both earbuds in your ears and launch active noise cancelling, which is one of the noise controls mode. If you are unsure if the active noise cancelling feature is activated, check it on the Galaxy Wearable app.
  • Check whether there is a buildup of foreign materials in the microphones located at the top and bottom of the earbuds, and clean them if required.
  • Ensure that the latest software version is installed on the earbuds.
Your Galaxy Buds Pro are hot to the touch
When you use the Galaxy Buds Pro for an extended period of time, they may feel hot to the touch. This is normal and should not affect your Galaxy Buds Pro's lifespan or performance. If the Galaxy Buds Pro overheat or feel hot for a prolonged period, do not use them for a while. If the Galaxy Buds Pro continue to overheat, contact a Samsung Service Centre.
A small gap appears around the outside of the Galaxy Buds Pro
  • This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
  • Over time, friction between parts may cause this gap to expand slightly.
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