Brand: SAMSUNG
Category: Refrigerator
Document Type: Manual
Language: EN
Manual for RL21DC
Uploaded: Nov. 21, 2025, 9:08 p.m.
Warranty Information
Refer to the warranty certificate for details. Contact Samsung Technical Help Center for issues.
Interior Parts
Dismantle all shelves, door frames, trays, covers, and drawers. Clean with a soft cloth soaked in water or a medium detergent. Rinse with water and wipe dry.Door Gasket
Clean the gasket carefully to prevent damage from oil or sauce. Use a cotton-wrapped chopstick for the recessed areas.Defrost Method
When frost thickens, remove food, unplug the appliance, and wipe off water. Reconnect and restart after the frost layer vanishes. Defrosting is generally needed once or twice a year.Cleaning Precautions
Unplug the appliance before cleaning. Avoid water near the lamp and PCB cover. Wipe with a soft towel dipped in water or medium detergent, then dry. Do not use abrasive cleaners.Troubleshooting and error codes
| Issue | Possible Causes | Solutions |
|---|---|---|
| The appliance does not work. | The Plug is not well connected. No power supply. |
Restart the appliance 5 minutes after power-off. |
| Nonstop working is incurred to the appliance. | When the room temperature is high, or the appliance is near heat or exposed in the sun. The door is opened frequently or well closed. The room has poor ventilation. The food is over stuffed, resulting in bad cooling. |
N/A |
| The food in the refrigerator is frozen | The thermostat setting is too low. The foods contact the cooling source in the back wall. |
N/A |
| Noise is heard | The appliance is not steadily placed. The appliance is too close to the wall. The exterior cooling pipes clash with each other or with fridge wall. Something unexpected is behind or under. The motor will give out buzz when running. Items stored are not steadily placed. |
N/A |
| The freezer generates poor effect. | The door is not well closed. The door gasket is damaged or distorted or poorly sealed. The appliance is near heat or exposed in Sun. The appliance is not well aired. |
N/A |
| The defrost water outflows inside. | The water outlet is blocked. | Get rid of the block with a plug or similar tools. |