Brand: SAMSUNG
Category: TV
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 9:24 p.m.
Contact Samsung customer care for any questions or comments regarding Samsung products.
| Problem | Possible Solution |
| Poor picture. | Try another channel. / Adjust the antenna. / Check all wire connections. |
| Poor sound quality. | Try another channel. / Adjust the antenna. |
| No picture or sound. | Try another channel. / Press the SOURCE button. Make sure the TV is plugged in. / Check the antenna connections. |
| No sound or sound is too low at maximum volume. | First, check the volume of units connected to your TV (digital broadcasting receiver, DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly. |
| Picture rolls vertically. | Check all wire connections. |
| There is a problem with the picture | Run the Picture test in the Self diagnostic menu. |
| There is a problem with the sound | Run the Sound test in the Self diagnostic menu. |
| The TV operates erratically. | Unplug the TV for 30 seconds, then try operating it again. |
| The TV won't turn on. | Make sure the wall outlet is working. |
| Remote control malfunctions. | Replace the remote control batteries. Clean the upper edge of the remote control (transmission window). Check the battery terminals. |
| 'Check signal cable' message. | Ensure that the signal cable is firmly connected to the PC source. |
| 'Not Supported Mode' message. | Check the maximum resolution and connected device's Video frequency. Compare these values with the data in the Display Modes. |
| Digital broadcasting screen problem. | Please check the digital signal strength and input antenna. |
| The image is too light or too dark. | Adjust the Brightness and Contrast. / Adjust the Fine tuning. |
| Black bars on the screen. | Make sure the broadcast you're receiving is High Definition (HD). HD channels sometimes broadcast Standard Definition (SD) programming, which can cause black bars. Set your cable/satellite box to stretch or widescreen mode to eliminate the bars. |
| Picture has a Red/Green or Pink tint. | Make sure the Component cables are connected to the correct jacks. |
| Closed Captioning not working. | If you are using a Cable/Satellite box, you must set Closed Captioning on the box, not your TV. Your cable box may need a firmware upgrade. Please contact your Cable company. |
| Snowy picture. | This is sometimes caused by compatibility issues with your cable box. Try connecting Component cables instead. |
| Ghosting on picture. | Adjust the Coarse tuning and then adjust the Fine tuning. |
| Horizontal bars appear to flicker, jitter or shimmer on the image. | Adjust the Coarse tuning and then adjust the Fine tuning. |
| Vertical bars appear to flicker, jitter or shimmer on the image. | Adjust the Coarse tuning and then adjust the Fine tuning. |
| Screen is black and power indicator light blinks steadily. | On your computer check: Power, Signal Cable. The TV is using its power management system. Move the computer's mouse or press any key on the keyboard. |
| Image is not stable and may appear to vibrate when you have a computer connected to the PC input. | If the setting is not correct, use your computer utility program to change the display settings. Your TV supports multiscan display functions within the following frequency domain: - Horizontal frequency (KHz): 30~60 - Vertical frequency (Hz): 60~75 - PC Maximum refresh rate (at 60 Hz): 1920 X 1080 |
| Image is not centered on the screen. | Adjust the horizontal and vertical position. The screen position must be adjusted on the output source (i.e. STB) with a digital signal. |
| The picture appears distorted in the corner of the screen. | If Screen Fit is selected with some external devices, the picture may appear distorted in the corner of the screen. This symptom is caused by the external devices, not TV. |
| The 'Resets all settings to the default values.' message appears. | This appears when you press and hold the EXIT button for a while. The product settings are reset to the factory defaults. |