Brand: SANTO
Category: Refrigerator
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: April 20, 2026, 7:34 p.m.
No warranty information is available in the provided pages.
| Problem | Possible cause | Solution |
|---|---|---|
| The appliance is noisy | The appliance is not supported properly | Check if the appliance stands stable (all the four feet should be on the floor) |
| The appliance does not operate. The lamp does not operate. | The appliance is switched off. | Switch on the appliance. |
| The mains plug is not connected to the mains socket correctly. | Connect the mains plug to the mains socket correctly. | |
| The appliance has no power. There is no voltage in the mains socket. | Connect a different electrical appliance to the mains socket. Contact a qualified electrician. | |
| The lamp does not work. | The lamp is in stand-by. | Close and open the door. |
| The lamp is defective. | Refer to "Replacing the lamp". | |
| The Pilot light flashes. | The appliance is not working properly. | Contact a qualified electrician. |
| The buzzer sounds. The Alarm light flashing. | The temperature in the freezer is too high. | Refer to "High Temperature Alarm". |
| The compressor operates continually. | The temperature is not set correctly. | Set a higher temperature. |
| The door is not closed correctly. | Refer to "Closing the door". | |
| The door has been opened too frequently. | Do not keep the door open longer than necessary. | |
| The product temperature is too high. | Let the product temperature decrease to room temperature before storage. | |
| The room temperature is too high. | Decrease the room temperature. | |
| The compressor does not start immediately after pressing the FROSTMATIC or COOLMATIC button, or after changing the temperature. | This is normal, no error has occurred. | The compressor starts after a period of time. |
| Water flows on the rear plate of the refrigerator. | During the automatic defrosting process, frost defrosts on the rear plate. | This is correct. |
| Water flows into the refrigerator. | The water outlet is clogged. | Clean the water outlet. |
| Products prevent that water flows into the water collector. | Make sure that products do not touch the rear plate. | |
| Temperature cannot be set. | FROSTMATIC or COOLMATIC functions switched on. | Switch off FROSTMATIC or COOLMATIC manually, or wait to set the temperature until the function has reset automatically. Refer to "FROSTMATIC or COOLMATIC function". |
| The temperature in the appliance is too low/high. | The temperature regulator is not set correctly. | Set a higher/lower temperature. |
| The door is not closed correctly. | Refer to "Closing the door". | |
| The product temperature is too high. | Let the product temperature decrease to room temperature before storage. | |
| The temperature in the refrigerator is too high. | Many products are stored at the same time. | Store less products at the same time. |
| There is no cold air circulation in the appliance. | Make sure that there is cold air circulation in the appliance. | |
| The temperature in the freezer is too high. | Products are too near to each other. | Store products so that there is cold air circulation. |
| There is too much frost. | Food is not wrapped correctly. | Wrap the food correctly. |
| The door is not closed correctly. | Refer to "Closing the door". | |
| The temperature regulator is not set correctly. | Set a higher temperature. |