Name: Manual for PC-MV Series
Brand: SHARP
Availability: InStock

Troubleshooting and error codes

Question	Answer
Why does the glide pad malfunction?	The surface of the glide pad or your palm may be moist or dirty and grease. Wipe the glide pad with a soft, dry cloth.
Why can't I use a floppy disk?	Confirm the external floppy disk drive unit is correctly connected. Confirm the floppy disk is inserted correctly. Confirm the drive or file name is correct. The floppy disk may not be formatted or could be corrupted. Format the disk or use another disk. If you boot the system with an operating system that does not support the USB port, not using a floppy disk drive, you cannot use the USB floppy disk drive. Set the USB FDD to Enabled in Boot menu of the Setup Utility. If you cannot write to a floppy disk, the disk may be write-protected. Eject the disk and ensure that the write-protect tab covers the detection hole. If you cannot write to a floppy disk, the disk may be full. Use another disk.
Why can't I read or write data to/from the hard disk?	Confirm the drive and file names are correct. Confirm the hard disk has sufficient free space.
Why can't I read data from a compact disc or play files?	Confirm the CD is inserted correctly. Confirm the drive and file names are correct. Confirm the CD is not stained or scratched. Confirm the CD or files are supported. Confirm the optical drive unit is correctly installed to the computer.
Why the drive does not open?	Confirm the optical drive unit is correctly installed to the computer. Confirm the computer is turned on. When the computer is turned off, insert a fine rod into the drive tray ejection hole.
Why can't I read data from a disk or play files?	Confirm the computer is turned on. Confirm the disk is inserted correctly. Confirm the drive and file names are correct. Confirm the disk is not stained or scratched. Confirm the disk or files are supported.
Why doesn't the DVD movie play smoothly?	Ensure to use AC power. Set back the screen resolution, color quality, and screen refresh rate to the default value.
Why isn't the optical drive recognized?	If the computer is turned on with some kinds of DVD disks inserted in the drive, the drive may not be recognized. Turn off the computer and open the disk tray. Remove the disk from the drive; then turn on the computer again. You might have removed the optical drive in Windows.
Why can't I communicate through the built-in modem?	If the computer is turned on with some kinds of DVD disks inserted in the drive, the drive may not be recognized. Turn off the computer and open the disk tray. Remove the disk from the drive; then turn on the computer again. Confirm the telephone line is properly connected to the modem jack. Confirm the dial setting (pulse or tone) of Windows XP and/or communication software is matched with the telephone line. If you set your connection status using New Connection Wizard, check Use dialing rules in the Properties dialog box of that connection status. Confirm the country/region setting is appropriate. Confirm the network configuration is appropriate. Confirm the user name or password is correct. Confirm the COM port in the communication software is set appropriately. Turn off the power management in the Windows. If an unusual device is attached to the line you are connecting to, the modem may not function properly. Remove the device or contact the dealer of the device. If your computer is connected to a PBX, consult the PBX maintenance staff or its service company.
Why is the access speed so slow?	Close the applications currently opened. Try to connect another ISP (Internet Service Provider), or try to connect in some other time.
Why can't I access the LAN?	Confirm the cable is properly connected to the LAN jack and the network hub. Confirm the network configuration is appropriate. Confirm the user name or the password is correct.
How can I detect the MAC address?	Click start – All Programs – Accessories – Command Prompt. Type ipconfig/all; then, press Enter. See the numbers of Physical Address in Ethernet adapter Network Adapters section. Type exit; then, press Enter.
Why can't I detect the access point on my computer? (for wireless LAN communication)	Confirm the access point is powered on. Restart your computer. Confirm your computer is enabled for the wireless LAN. Detect the access point by following the steps below. Click start – My Computer. Select My Network Places; then, View network connections. Right-click Wireless Network Connection; then, click Disable. Right-click Wireless Network Connection; then, click Enable. When you have more than one available access points, your computer may be connected to other than right one you want to access: Right-click Wireless Network Connection icon on the taskbar; then, click on View Available Wireless Networks. Select the desired network; then, click Connect button.
Why can't I connect to the network via an access point? (for wireless LAN communication)	Confirm Any available network (access point preferred) is selected in Networks to access of Advanced dialog box. Confirm the ESSID of your computer matches the ESSID of the access point. Confirm the WEP key is correctly entered if the WEP security of the access point is enabled.
Why can't I communicate with other computers through a wireless LAN?	Confirm each computer is enabled for wireless LAN. Confirm Computer-to-computer (ad hoc) networks only is selected in Networks to Access of Advanced dialog box. Adjust the distance between the computers. Confirm the IP address and the subnet mask of each computer are set correctly. Confirm the WEP keys are correctly entered if the WEP security of other devices is enabled.
Why don't peripheral devices function?	Confirm they are correctly connected to your computer. Confirm they are Windows XP compliant. Confirm drivers necessary for the devices are installed.
Why can't I print?	Make sure the printer is turned on. Check whether the computer and the printer are connected correctly. Check whether the printer is ready to print. Check whether the printer has enough paper. Check whether the printer driver is installed. Click start - Control Panel - Printers and Other Hardware – Printers and Faxes. Confirm your printer is installed.
Why don't peripheral devices function correctly?	Set System standby/hibernate to Never in Power Options Properties dialog box. If this does not work, set Turn off hard disks to Never. Confirm they are Windows XP compliant. Confirm drivers necessary for the devices are installed.
Why is the battery pack discharged so quickly?	Initialize the battery pack.
Why is the date and/or time incorrect?	Correct the date and time in Windows. Double-click the time appearing on the taskbar and set them in Date and Time Properties dialog box.
Why can't I use a hardware device?	Make sure the hardware device is not crossed out with an X mark. Click start – Control Panel. Click Performance and Maintenance; then, System. Click Hardware tab; then, Device Manager. Double-click the device you cannot use and confirm Use this device (enable) appears in Device usage.
Why can't I produce sound?	Turn the volume control on the left side of the computer backward to increase the output volume. Double-click the speaker symbol on the taskbar and check the Windows volume.
Why can't I turn off the computer?	Follow the instructions on Why doesn't the keyboard or the glide pad function?
Why the computer is so hot?	When charging the battery pack, its surrounding area or the front of the keyboard may become hot, but this is not a problem.
Why can't I record the sound from the microphone?	Follow the instructions below: Double-click the speaker symbol on the taskbar. Click Options and select Properties. Select Recording in Adjust volume and confirm Microphone is checked. Confirm Select is checked in Microphone of Recording Control dialog box. Close the Recording Control dialog box.
Why can't find the drivers and applications?	You may accidentally remove them. They are stored on the last recovery disk. When you are not sure how to install them or the CD does not have the drivers or applications, consult local service staff.

Manual for PC-MV Series

Warranty Information

Troubleshooting and error codes