Brand: SHARP
Category: Office Equipment
Document Type: Manual
Language: EN
Available Languages: EN , ES
Manual for DX-B352P
Uploaded: Nov. 21, 2025, 7:06 p.m.
Warranty Information
No specific warranty period is mentioned in the provided text.
Basic Operation
This manual guides users through the setup, operation, and maintenance of the SHARP DX-B352P Monochrome Laser Printer. Key operations include:
- Installation: Installing printer drivers for Windows and Mac systems, including wired and wireless network configurations.
- Paper Handling: Loading paper into various trays (Standard Input Tray, Multipurpose Input Tray, Optional Tray) and understanding paper specifications.
- Printing: Various printing modes, including standard, multipurpose, optional tray printing, and automatic duplex printing.
- Maintenance: Routine cleaning of the printer and toner cartridge replacement.
- Troubleshooting: Guidance on resolving paper jams, software failures, common issues, and image defects.
- System Settings: Adjusting language, sleep time, auto shut-off, and toner save settings.
Troubleshooting and error codes
| Trouble | Cause | Solution |
|---|---|---|
| Printer Problems The printer does not work |
-The cable between the computer and the printer is not connected properly. | -Disconnect and then reconnect the printer cable. Check the Windows printer settings to ensure that the print job is sent to the correct port. |
| -Error in specifying the print port. | -If the computer has more than one port, make sure that the printer is connected to the correct port. | |
| -The printer is offline, and Use Printer Offline is checked | -Make sure that the printer is in the normal online status. | |
| The printer does not recover from an internal error, such as a paper jam, paper empty, etc. | ||
| SHARP XXX Printer Driver cannot be found in the printer and fax folders. | Reinstall the printer driver. | |
| Paper Feed Failure | -The print media is loaded incorrectly. | -Please correctly load the print media. If you use special print media for printing, please print with the multipurpose input tray. |
| -The print media is beyond the usage specification range. | -Please use the print media within the specification range. | |
| -The feed roller is dirty. | -Clean the feed roller. | |
| Paper Jam | -There is too much paper in the tray. | -Remove excess paper from the tray. -If you print on special print media, please use the multipurpose input tray. |
| -The print media is beyond the usage specification range | -Make sure to use the paper that meets specifications. If you print on special print media, please use the multipurpose input tray. | |
| -There is foreign matter in the feed channel. -The feed roller is dirty. Internal parts failure. |
-Clean the feed channel. -Clean the feed roller. |
|
| Print with Multi-page Fed Paper | -Excessive static electricity on the print media. | -Separate the print media to eliminate some static electricity. |
| -The print media is damp or sticks together. | -It is suggested that you use the recommended print media. | |
| -Internal parts failure. | -Separate the print media or use better and dry print media. | |
| The printout is whitish or light | • Toner is low. | • Please properly use the print media within the specification range. |
| • The print media does not meet usage specifications, such as the media is damp or too rough. | • Set the print resolution, density, or cancel the ticked toner save mode in the program. | |
| • The resolution in the print program is set too low, the density setting is too low, or the toner save mode is clicked. • The laser toner cartridge is damaged. |
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| Toner spots | • The laser toner cartridge is dirty or toner leaks. | • Please use the print media within the specification range. Clean the feed channel. |
| • The laser toner cartridge is damaged. | • We recommend that you replace the toner cartridge and use an original one. | |
| • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The feed channel is dirty. |
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| White spots | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. | • Please use the print media within the specification range. Clean the feed channel. |
| • The feed channel is dirty. | • Clean the reflective glass of the laser. | |
| • The internal part of the laser toner cartridge is damaged. • The reflective glass of the laser inside the printer is dirty. |
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| Toner comes off | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. | • Please use the print media within the specification range. Clean the inside of the printer. |
| • The inside of the printer is dirty. | • We recommend that you replace the toner cartridge and use an original one. | |
| • The laser toner cartridge is damaged. • The internal part of the printer is damaged. |
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| Black vertical stripes | • The laser toner cartridge is dirty. | • Clean the reflective glass of the laser at the back of the printer. |
| • The internal part of the laser toner cartridge is damaged. | • Clean the feed channel at the back of the printer. | |
| • The reflective glass of the lase inside the printer is dirty. • The feed channel is dirty. |
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| Black background (gray background) | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. | • Please use the print media within the specification range. Clean the feed channel inside the printer. |
| • The laser toner cartridge is dirty. | ||
| • The internal part of the laser toner cartridge is damaged. • The feed channel is dirty. • The transfer voltage inside the printer is abnormal. |
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| Cyclical traces appear | • The laser toner cartridge is dirty. | • Clean the laser toner cartridge or replace it with a new one. |
| • The internal part of the laser toner cartridge is damaged. | • Please contact SHARP Customer Service to repair or replace the fuser component. | |
| • The fuser component is damaged. | ||
| Skewed pages | • The print media is loaded incorrectly. | • Check if media was loaded properly. |
| • The feed channel of the printer is dirty. | • Clean the feed channelinside the printer. | |
| Wrinkled paper | • The print media is loaded incorrectly. | • Check if media was loaded properly. |
| • The print media does not meet the usage specifications. | • Please use the print media within the specification range. | |
| • The feed channel inside the printer is dirty. | • Clean the feed channelinside the printer. | |
| • The fuser component of the printer is damaged. | ||
| Dirt on the back | • The laser toner cartridge is dirty. | • Clean the laser toner cartridge or replace it with a new one. |
| • The transfer roller inside the printer is dirty. | • Clean the internal transfer components of the printer. | |
| • The transfer voltage inside the printer is abnormal. |
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| Whole page dark | • The laser toner cartridge is installed incorrectly. | • Check if the cartridge was installed correctly. |
| • The internal part of the laser toner cartridge is damaged. | • We recommend that you replace the toner cartridge and use an original one. | |
| • Abnormal charge inside the printer; the laser toner cartridge is not charged. | ||
| Toner smudges on paper | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. | • Please use the print media within the specification range. Clean the inside of the printer. |
| • The inside of the printer is dirty. • The laser toner cartridge is damaged. • The internal part of the printer is damaged. |
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| Horizontal stripes | • The laser toner cartridge is installed incorrectly. | • Check if the cartridge was installed correctly. |
| • The laser toner cartridge might be damaged. • The internal part of the printer is damaged. |
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