Brand: SHARP
Category: Office Equipment
Document Type: Manual
Language: EN
Manual for MX-3070
Uploaded: Nov. 21, 2025, 6:24 p.m.
Click the icon of the function you want to know more about.
Common
Copier
Printer
Fax
Image Send
Document Filing
This guide provides information about how to use the machine and what to do when a problem occurs.
If you encounter a problem, check this guide before calling a support center.
This guide assumes that the persons who install and use this product have a working knowledge of their computer and web browser.
For information on your operating system or web browser, please refer to your operating system guide or web browser guide, or the online Help function.
The explanations of screens and procedures are primarily for Internet Explorer® on Windows® 8. The screens may vary depending on the version of the operating system or the software application.
Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx".
Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please contact your dealer or nearest authorized service representative.
This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem is discovered, please contact your dealer or nearest authorized service representative.
Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.
Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited, except as allowed under copyright laws.
All information in this manual is subject to change without notice.
If the problem persists after you follow the instructions in this guide...
If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main power switch to the "" position. Wait at least 10 seconds and then turn the main power switch to the " | " position. After the main power indicator color changes to green, press the [POWER] button.
When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Troubleshooting and error codes
| ? Alert Message | ✔ Check | Page |
| I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE | Have functions been disabled by the administrator? | 9 |
| I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED | Hold down the [Home Screen] key. | 9 |
| You can check in the status of setting mode. | 9 | |
| THE OPERATION PANEL CANNOT BE USED | Is the main power indicator lit? | 10 |
| Did you just power on the machine? | 10 | |
| Is the [Power Save Mode] button blinking? | 10 | |
| Is a cover open or a device separated from the machine? | 10 | |
| Did login fail three times in a row? | 10 | |
| Does a message appear indicating that Auto Login failed? | 10 | |
| Does the message "Call for service. Code:xx-xx*." appear in the touch panel? | 10 | |
| PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB | Is a tray out of paper? | 11 |
| Is the machine out of toner? | 11 | |
| Has a paper misfeed occurred? | 11 | |
| Is the output tray full? | 11 | |
| Is the toner collection container full? | 11 | |
| Are restrictions placed on the trays that can be used in each mode(copy, print, image send, and document filing)? | 11 | |
| I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING | You can prohibit color printing in User Control. | 11 |
| For copy mode, you can set copying to black & white priority. For printing mode, you can set printing to black & white priority in the printer driver settings. | 11 | |
| THE ORIGINAL SIZE IS NOT AUTOMATICALLY SELECTED OR THE WRONG SIZE IS SELECTED | Is the original curled or folded? | 12 |
| Did you place an original smaller than 5-1/2" x 8-1/2" (A5) size? | 12 | |
| THE DISPLAYED BYPASS TRAY PAPER SIZE IS NOT CORRECT | Is the extension guide pulled out? | 12 |
| THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT FEEDER) | Is too much paper loaded into the document feeder tray? | 12 |
| Is the original a long original? | 12 | |
| Is the original on thin paper? | 12 | |
| THE PAPER MISFEEDS | Is a torn piece of paper remaining in the machine? | 13 |
| Is too much paper loaded in the tray? | 13 | |
| Are multiple sheets feeding at once? | 13 | |
| Are you using paper that is not within the specifications? | 13 | |
| Has the paper in the tray absorbed moisture? | 13 | |
| Are the bypass tray guides adjusted to the width of the paper? | 13 | |
| Is the bypass tray extension guide pulled out? | 13 | |
| Is the bypass feed roller dirty? | 13 | |
| Is 5-1/2" x 8-1/2" (A5) size paper loaded? | 13 | |
| Is the paper size specified? | 13 | |
| Did you add paper to the bypass tray? | 13 | |
| PAPER DOES NOT FEED FROM THE PAPER TRAY | Is the paper loaded correctly into the paper tray? | 14 |
| Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)? | 14 | |
| I DON'T KNOW HOW TO CHANGE THE PAPER SIZE | Set the paper size used in each tray in the tray settings. | 14 |
| THE IMAGE IS SKEWED ON THE PAPER | Is too much paper loaded into the bypass tray? | 14 |
| Are the bypass tray guides adjusted to the width of the paper? | 14 | |
| Are the original guides adjusted to the width of the paper? | 14 | |
| LINES APPEAR IN THE SCANNED IMAGE | Are the scanning areas of the document glass or automatic document feeder dirty? | 15 |
| Is the bypass feed roller dirty? | 15 | |
| Did you clean the main charger of the photoconductive drum? | 15 | |
| Did you clean the PT charger of the primary transfer belt? | 15 | |
| Did you clean the laser unit? | 15 | |
| SMUDGES APPEAR ON PRINTED OUTPUT | Are you using paper that is not within the specifications? | 15 |
| Are you printing on pre-punched paper? | 15 | |
| Does a message appear indicating the need for maintenance? | 15 | |
| WHEN PRINTING ON THICK PAPER, THE PRINT RESULT IS DIRTY FROM THE 2ND PAGE ON | Has the paper type been set correctly? | 16 |
| I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY | Is the output tray specified? | 16 |
| PART OF THE IMAGE IS CUT OFF | Has the correct paper size been set? | 16 |
| Was the original placed in the correct position? | 16 | |
| PRINTING TAKES PLACE ON THE WRONG SIDE OF THE PAPER | Is the paper loaded with the print side facing in the correct direction? | 17 |
| A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER | Has the paper type been set correctly? | 17 |
| THE CONNECTED USB DEVICE CANNOT BE USED | Is the USB device compatible with the machine? | 17 |
| Is the connected USB device recognized correctly? | 17 | |
| Is the format of the USB memory device FAT32? | 17 | |
| Are you using a USB memory device with a capacity of more than 32 GB? | 18 | |
| THE FINISHER/SADDLE FINISHER DOES NOT OPERATE | Does a message appear indicating that you need to remove paper from the stapler compiler? | 18 |
| Have functions been disabled by the administrator? | 18 | |
| STAPLING DOES NOT TAKE PLACE(INCLUDING SADDLE STITCH) | Does a message appear instructing you to check the staple unit? | 18 |
| Does a message appear instructing you to add staples? | 18 | |
| Is a different width of paper mixed in? | 18 | |
| Are there more sheets than can be stapled at once? | 18 | |
| Is a paper size that cannot be stapled included in the print job? | 18 | |
| Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled? | 18 | |
| PUNCHING DOES NOT TAKE PLACE | Does a message appear instructing you to check the punch module? | 19 |
| Is a different size of paper mixed in? | 19 | |
| Is a paper size that cannot be punched included in the print job? | 19 | |
| Is the tray selected in the printer driver set to a paper type that cannot be punched? | 19 | |
| THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT | Is the stapling position set correctly? | 19 |
| Are the punching positions set correctly? | 19 | |
| FOLDING DOES NOT TAKE PLACE | Did the administrator enable the [Disabling of Duplex] setting? | 19 |
| Are you using a paper type that has a specific front and reverse side? | 19 | |
| PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR | Are there a number of jobs waiting to be executed? | 20 |
| THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW | Is the brightness properly adjusted? | 20 |
| YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF | Did Auto Clear activate? | 20 |
| I DON'T KNOW WHERE THE IP ADDRESS SETTING IS | The IP address is set in the Network Settings of Setting mode. | 20 |
| I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN | You can change the background color in "MFP Display Pattern Setting". | 21 |
| I DON'T KNOW HOW TO ADD A SHORTCUT TO OR DELETE A SHORTCUT FROM THE HOME SCREEN | You can change a shortcut in "Edit Home". | 21 |
| I DON'T KNOW HOW TO RESTORE THE LARGE TEXT SETTING TO ITS ORGINAL STATE | Is large text mode enabled in the home screen? | 21 |
| I DON'T KNOW HOW TO ADJUST THE TIME THE MACHINE ENTERS ENERGY SAVE MODE | Set the time the machine enters energy save mode in the Energy Save settings of setting mode. | 22 |
| I FORGOT THE ADMINISTRATOR PASSWORD | Was the administrator password changed from the factory default setting? | 22 |
| I DON'T KNOW WHOM TO CONTACT FOR MAINTENANCE AND SERVICE | Please check the customer support information. | 22 |