Brand: SHARP
Category: Office Equipment
Document Type: Manual
Language: EN
Available Languages: EN , ES
Brand: SHARP
Category: Office Equipment
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 6:28 p.m.
Warranty information is not explicitly stated in this excerpt.
| Problem | Point to check | Solution |
|---|---|---|
| Document filing does not take place. | Did you select document filing settings in the printer driver? | Enable document filing settings. In print mode, enable document filing on the [Job Handling] tab of the printer driver. In copy mode or image send mode, touch the [Quick File] key or the [File] key and then use the document filing function. |
| Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. | |
| Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. | |
| A filed data can not be printed. | Have functions been disabled by the administrator? | Check with your administrator. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. |
| A job cannot be stored in a custom folder. | Do custom folders appear in "Folder Information"? (When printing) | Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine. |
| Does the custom folder have a password? | Enter the password configured in the machine in the document filing save screen. | |
| A stored file has disappeared. | Did you touch the [Print and Delete the Data] key to print a stored file? | Use the [Print and Save the Data] key. A file that is printed using the [Print and Delete the Data] key is automatically deleted after being printed. |
| A file cannot be deleted. | Is the property of the file set to [Protect]? | Change the property to [Sharing] and then delete the file. A file cannot be deleted when its property is set to [Protect]. |
| The property of a file cannot be set to [Confidential]. | Is the file in the Quick File folder? | Move the file to a different folder and then specify "Confidential". "Confidential" cannot be specified for a file in the Quick File folder. (Note that "Protect" can be specified for a file in the Quick File folder to prevent it from being easily deleted.) |
| A confidential file or confidential folder cannot be opened. | Did you enter the wrong password? | Ask your administrator. If you cannot remember the password, it is possible to change the file or folder password to a new password in the system settings (administrator). |
| A file name cannot be stored or changed. | Does the name include characters that cannot be used in a file or folder name? | The following characters cannot be used in a file or folder name: \?/";:,<>! * & # | |
| A custom folder name cannot be stored or changed. | Does the name include characters that cannot be used in a file or folder name? | The following characters cannot be used in a file or folder name: \?/";:,<>! * & # | |
| A file name is cut off. | Was the file name stored in the advanced transmission settings during a scan or Internet fax transmission? | If the name was stored in the advanced transmission settings before Quick File or File settings were configured, that name will be used for the stored file. If the number of characters in the name exceeds the maximum number of characters allowed for a Quick File name (30 characters), the characters after the 30th character will be discarded. |