Brand: SILVER CREST
Category: Audio
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 7:23 p.m.
Offers a 3-year warranty from the date of purchase against material or manufacturing defects.
| Trouble | Possible Cause | Action |
|---|---|---|
| No function | Battery is empty. | Charge the rechargeable battery in the charging case. |
| No Bluetooth connection | Earbud operation error. | Turn the earbuds off and on again. |
| Bluetooth device error. | Disconnect and reconnect the earbuds. | |
| Bluetooth connection error. | Move closer to the device connected via Bluetooth. | |
| No sound | Bluetooth device operation error. | Turn up the volume on the playback device. |
| Bluetooth connection error. | Disconnect and reconnect to the Bluetooth device. | |
| Not all functions are available. | Bluetooth device error. | Check if the Bluetooth device supports all functions. |
| Wireless Qi charging of the charging case does not start. | The charging case has become warm due to charging. | Remove the charging case from the Qi charging surface to let it cool down. Check the product for damage. |
| This product is located where strong radio waves or noise are emitted. | In such environments, other output ports should be used for charging the charging case, e.g., a USB type C port. | |
| Wireless charging does not start. | The charging case is not placed in the center of the Qi marking on the wireless Qi charger. | Check that the charging case is placed in the correct position in the center of the wireless Qi charger. |
| Check that no other objects are in the wireless Qi receiving area. | ||
| Wireless charging speed is slow. | The wireless Qi receiving area is too far from the center of the wireless Qi charging surface. | Check that the wireless Qi receiving area is correctly placed in the center of the wireless Qi charger. |
| Charging does not start, even though the product is placed in the charging area. | The product is not positioned correctly. | Do not place the product near the Qi marking (if present) in the center of the charging surface. Before starting wireless charging, read the operating instructions for the wireless Qi charger, which is available. |