Brand: SILVER CREST
Category: Electronics
Document Type: Manual
Language: EN
Available Languages: EN , ES
Brand: SILVER CREST
Category: Electronics
Document Type: Manual
Language: EN
Available Languages: EN , ES
Uploaded: Nov. 21, 2025, 6:34 p.m.
This product comes with a 3-year warranty covering material and manufacturing defects from the date of purchase.
This cordless hard floor cleaner is designed for effective cleaning of hard floors. It features a rechargeable battery, a water tank for clean water and cleaning solution, and a dirty water tank. The device offers different operating modes and includes a self-cleaning function.
| Issue | Possible Cause | Solution |
|---|---|---|
| Product does not turn on. | Product is not charged. | Connect the DC plug to the charging base and the power adapter to the mains socket. Wait for the charge indicator LEDs to light up blue (approx. 3-4 hours). Connect the drive unit to the charging port and wait for the charge indicator LEDs to light up blue. |
| Product does not turn on. | Dirty water tank is full. | The product will not turn on if the dirty water tank is full. Empty the dirty water tank (see "Cleaning hard floors"). |
| Product is defective. | Turn off the product and unplug the power adapter. Contact customer service (see "Service"). | |
| Dirty water tank indicator flashes 5 times. | Dirty water tank is full. | Empty the dirty water tank (see "Cleaning hard floors"). |
| On/Off/Self-Cleaning button lights up red for 10 seconds. | Roller is blocked. | Turn off the product and clean the roller. |
| Suction power is weak. | Product is defective. | Turn off the product and unplug the power adapter. Contact customer service (see "Service"). |
| Filter and HEPA filter or dirty water tank are not inserted correctly. | Insert the filter and HEPA filter or dirty water tank correctly. | |
| Suction channel is blocked. | Remove the blockage and clean the suction channel (see "Self-Cleaning Function" and "Cleaning the Housing"). | |
| Filter and HEPA filter are blocked. | Remove and clean the filter and HEPA filter (see "Cleaning hard floors"). | |
| Not enough cleaning solution or water reaches the roller. | Clean water tank is empty. | Fill the clean water tank to the MAX mark with water or cleaning solution (see "Filling the clean water tank"). |
| Clean water tank is not closed properly. | Remove the clean water tank and firmly close the cap (see "Filling the clean water tank"). | |
| Product is not fully operational. | Press and hold the pump lever for 10 seconds before each use to dispense cleaning solution/water onto the roller. | |
| The pump lever is not pressed. | Press the pump lever to apply cleaning solution. | |
| The roller is not mounted correctly. | Turn off the product. Ensure the roller sits evenly in the roller chamber (see "Cleaning the roller and roller chamber"). | |
| The roller does not rotate. | The roller is blocked. | Turn off the product. Clean the roller (see "Cleaning the roller and roller chamber"). |
| Water leaks from the product. | Clean water tank is not closed properly. | Remove the clean water tank from the product and firmly close the cap (see "Filling the clean water tank"). |